Hiring: Dynamics 365 CCaaS & Copilot Studio Architect - Multiple Location
The Dynamics 365 CCaaS Architect is responsible for the end-to-end architecture and technical design of Microsoft-based Contact Center as a Service (CCaaS) solutions. This role leverages the Dynamics 365 ecosystem, including Customer Service, Omnichannel (voice and digital), Copilot Studio, Power Platform, and Azure integration services, ensuring a scalable, secure, and enterprise-grade contact center platform.
Role: Dynamics 365 CCaaS & Copilot Studio Architect
Type: Long Term Contract
Location: Multiple Location
Key Responsibilities
Own and design the end-to-end Dynamics 365 CCaaS solution architecture.
Translate business and customer experience requirements into scalable, secure technical designs.
Architect solutions across Dynamics 365 Customer Service, Omnichannel (chat, messaging, email, voice/telephony), and Copilot Studio.
Design AI-driven solutions, including virtual agents, conversational flows, and seamless bot-to-agent handoffs.
Define integration architecture with enterprise systems using Azure-based integration services.
Design CCaaS data architecture, analytics, and reporting while ensuring data governance and privacy.
Define and validate non-functional requirements (performance, availability, security, compliance).
Establish environment strategy, ALM, CI/CD, and deployment architectures.
Provide hands-on technical leadership, documentation, and governance support throughout delivery and go-live.
Qualifications
12+ years of experience in solution or technical architecture, with a strong focus on CCaaS and CRM platforms.
Proven hands-on experience architecting Dynamics 365 CCaaS solutions.
Strong expertise in Copilot Studio and conversational AI within contact center environments.
Deep experience with Azure integration architecture and cloud-based solutions.
Solid understanding of contact center operations, routing, and performance metrics.
Experience in large-scale or regulated enterprise environments preferred.
Strong documentation and stakeholder communication skills.
Microsoft certifications (Dynamics 365, Power Platform, or Azure) are a plus.
Interested or open to new opportunities?
Please send your updated resume with contact details to
Thanks and Regards
Vikas Mahindrakar
Direct:
New York Technology Partners
120 Wood Avenue S | Suite 504 | Iselin, NJ 08830
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