Help Desk Analyst

Short Description: Help Desk Analyst 4
-Candidates must be able to work on site.
-Local Candidates Strongly Preferred.

Full Job Description:
- The person selected for this position will work full-time onsite at Virginia State Police Headquarters, 7700 Midlothian Tpke, North Chesterfield, VA 23235.
- Working hours are Monday through Friday, 8:30am to 5:00pm, excluding state holidays.
- Knowledge, Skills, and Abilities: Advanced computer skills are required that aligns with the Job Description.
- Ability to multitask and to determine root cause of problems and implement solutions, In addition, customer relations skills; good verbal and written communication skills; and proficiency with Microsoft products (Word, Excel, PowerPoint, Visio, Outlook).

Skills Matrix:
Skill Required / Desired Amount of Experience:
- Advanced computer skills are required that aligns with the Job Description Required 8 Years.
- Ability to multitask and to determine root cause of problems and implement solutions, Required 8 Years.
- Ability to resolve issues by gathering and analyzing data, reasoning logically, and drawing valid conclusions Required 8 Years, customer relations skills, Required 8 Years.
- Good verbal and written communication skills Required 8 Years proficiency with Microsoft products (Word, Excel, PowerPoint, Visio, Outlook) Required 8 Years.