Automation Execution & Triage Engineer

Job Title: Automation Execution & Triage Engineer

Location: Redmond, WA (Onsite)

Experience Level:

• Engineer: 4–10 years
• Lead: 10+ years

Key Responsibilities

• Automation Execution: Run and monitor existing automation tasks across various environments. Ensure timely and successful completion of scheduled runs and maintain execution logs.
• Failure Triage: Investigate and triage failures in automation and system environments. Determine whether issues stem from automation scripts, infrastructure, hardware, or external dependencies.
• Issue Routing: Escalate hardware-related issues to the appropriate teams with detailed triage documentation. Route software or framework-related issues to the respective engineering teams.
• Environment Support: Monitor and maintain the health of test and operational environments. Resolve issues such as configuration mismatches, resource constraints, or system outages that impact automation.
• Collaboration: Work closely with infrastructure, support, and engineering teams to ensure timely resolution of issues. Provide clear documentation and updates throughout the triage process.

Required Qualifications

• Bachelor’s degree in Engineering, Computer Science, or a related field.
• 6–10 years of experience in automation execution, infrastructure support, or system operations.
• Strong troubleshooting and analytical skills.
• Familiarity with Linux/Unix environments.
• Proficiency in scripting languages such as Python, Bash, and configuration formats like YAML.
• Experience in identifying and resolving system-level issues in complex environments.
• Must be a U.S. .
• Must be based in Redmond, WA, and able to work onsite in a customer environment.
• Ready to work in shifts and weekend as part of 24/7 coverage

Preferred Qualifications

• Experience in large-scale operational environments.
• Familiarity with telemetry systems, log analysis, or system diagnostics.
• Strong communication and documentation skills.
• Prior experience in triage or support engineering roles.