Telecommunications Technician

Top Skills & Years of Experience:

· Experience as an Enterprise voice and unified communications technician or analyst.

· Moves, adds, changes, and user provisioning across multiple UC platforms.

· Phone number inventory and lifecycle management.

· Ticket queue ownership and incident response.

· Telecom expense management and carrier coordination.

· E911 administration and records management

· User training and adoption support

· Ability to learn new technologies namely Microsoft Teams Voice.

· Communication Skills:

o Read, write and comprehend simple instructions, reports, short correspondence and memos.

o Exchange of information with internal/external contacts.

o Explain and gather information, answer queries, or provide assistance to internal, or external contacts.

o Persuade, confirm, or recommend course of action with internal and/or external contacts.  

o Ability to document training materials that are easier to use by end users.

· Decision Making Skills:

o Makes decisions of responsibility involving evaluation of information; decisions may require development or application of alternative precedents.

o Makes decisions of responsibility and results that affect more than one department or a department with multiple units; substantial analysis is required, and many factures must be weight before a decision can be reached.

· Complexity, Judgement and Problem Solving:

o Understand and follow instructions.

o Execute decisions within limits of standard policy and procedures

o Interpret and adapt to established practices and procedures using independent judgement to meet situations to which application is not clearly defined.

Years of Experience: 3-5 years of experience.

Nice to Have Skills:

· Experience with Microsoft Teams Voice

· Experience with Landis Contact Center

· Implementation experience

· ITIL Foundations Certification

· Experience with Microsoft Teams Voice and or Microsoft Teams Voice Certifications

· Avaya Certified Solution Specialist (ACSS), Avaya Support Professional Specialist (APS)