Looking for candidates who can training resources on basic claims enquiries and basics on how to use LumeniX. This req is a mix of training resources on Claims as well as Customer Service
Instructor-Led Training (ILT)/ in-person training
Virtual Instructor-Led Training (VILT) it will mostly be Virtual training.
Strong understanding and application of adult learning principles
Strong proficiency in Microsoft Office Suite
The recourses can either have experience with healthcare claims environments or customer service training. HC is strongly preferred.
ROLE: Facilitates training programs to ensure that employees are equipped with the right skills, knowledge/abilities to perform their assigned tasks, strengthen current skills, and acquire new skills to meet current and future business demands. Both virtual Instructor-led and Instructor-led training programs are delivered to maximize reach and impact on the organization.
ESSENTIAL FUNCTIONS:
Facilitates both virtual instructor-led & instructor-led training that reflect adult learning ideas to build capabilities and drive behavioral change and engage learners.
Utilizes business trends and post-learning evaluation to improve training content and delivery.
Contributes to the development and maintenance of training materials.
Partners with coordinators to maintain scheduling of training courses.
Qualifications
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable
accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education Level: Bachelor's Degree
Experience: 2 years Experience delivering various training, teaching or adult learning modules to large audiences.
In lieu of a Bachelor's degree, an additional 4 years of relevant work experience is required in addition to the required work experience.
Preferred Qualifications
Knowledge, Skills and Abilities (KSAs)
Knowledge of adult learning delivery methods and principles., Proficient
Knowledge and understanding of learning management systems (LMS)., Proficient
Ability to troubleshoot and use video editing software., Proficient
Proficient in Microsoft Office applications., Proficient
Ability to conduct thorough research to uncover insights., Proficient
Ability to analyze, organize and prioritize work while meeting multiple deadlines., Proficient
Skill in talking to others to convey information effectively., Proficient
Ability to maintain effective interpersonal relationships., Proficient
Mandatory Skills:
o Experience delivering instructor-led (ILT) and virtual training
o Ability to work with current SME/Supervisor to learn the business
o Ensure consistent learner experience
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