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Senior Director, Delivery - Retail, eCommerce & Automotive IT Services | Delivery Leadership About the Role
We are looking for a seasoned delivery leader to own end-to-end client success across our Retail, eCommerce, and Automotive verticals. As Senior Director of Delivery, you will be accountable for the health, growth, and profitability of a portfolio of client engagements spanning Time & Material staff augmentation and fixed-fee outcome-driven programs. You will lead cross-functional delivery teams across our Consulting, Data & AI, Customer Experience Technologies, Digital Experience Technologies, and Software Engineering practices, ensuring we consistently deliver measurable business value to our clients.
This is a highly visible role that sits at the intersection of client relationship management, P&L ownership, and operational excellence.
What You Will Do: Client Delivery & Accountability - Own delivery outcomes across a portfolio of T&M and fixed-fee engagements, ensuring projects are delivered on time, within budget, and to the quality standards expected by enterprise clients in Retail, eCommerce, and Automotive sectors.
- Serve as the executive sponsor and primary escalation point for key client relationships, building deep trust with C-suite and VP-level stakeholders.
- Drive client satisfaction scores (CSAT/NPS) and lead quarterly business reviews that demonstrate realized value and outcomes.
- Proactively identify delivery risks and implement mitigation strategies before they become client issues.
P&L & Commercial Management - Own the financial performance of your vertical portfolio including revenue, margin, utilization, and forecasting.
- Partner with Sales and Account Management to support contract renewals, scope expansions, and new business pursuits within existing accounts.
- Manage commercial constructs across both T&M staff augmentation engagements and outcome-based fixed-fee projects, ensuring appropriate governance and change control disciplines are in place.
Practice & Capability Leadership - Collaborate closely with practice leads across Consulting, Data & AI, Customer Experience Technologies, Digital Experience Technologies, and Software Engineering to deploy the right capabilities against client needs.
- Ensure that delivery methodologies, quality frameworks, and tooling are consistently applied across engagements.
- Champion the adoption of AI-augmented delivery and modern engineering practices to improve delivery efficiency and outcomes.
People Leadership - Lead, mentor, and grow a team of Delivery Managers, Project Managers, and Engagement Managers embedded across client accounts.
- Build a high-performance delivery culture centered on accountability, client obsession, and continuous improvement.
- Partner with Resource Management and Talent teams to ensure the right people are deployed on the right engagements at the right time.
- Support hiring, onboarding, and career development for delivery talent within your verticals.
Thought Leadership & Sector Expertise - Bring deep understanding of the business priorities, technology trends, and competitive dynamics shaping Retail, eCommerce, and Automotive industries.
- Act as a trusted advisor to clients, helping them connect technology investments to business outcomes such as revenue growth, cost reduction, customer experience improvement, and operational efficiency.
- Represent the company at industry events, client briefings, and executive forums.
What You Bring - 15+ years of progressive experience in IT services delivery, consulting, or technology solutions, with at least 5 years in a senior delivery leadership role managing complex multi-million-dollar portfolios.
- Proven experience delivering across one or more of the following verticals: Retail, eCommerce, or Automotive.
- Strong command of both T&M staff augmentation models and fixed-fee outcome-based engagement structures, including the commercial and governance nuances of each.
- Hands-on experience with delivery across multiple technology practices - ideally including Data & AI, Customer or Digital Experience platforms, and Software Engineering.
- Track record of growing client accounts organically through delivery excellence and trusted advisor relationships.
- Strong financial acumen with direct P&L ownership experience.
- Excellent executive communication and stakeholder management skills - comfortable presenting to and influencing C-suite clients.
- Experience leading geographically distributed and offshore/nearshore delivery teams.
- Familiarity with delivery methodologies including Agile, SAFe, and waterfall-hybrid approaches.
Nice to Have - Experience with platforms commonly used in the target verticals such as Salesforce Commerce Cloud, SAP, Adobe Experience Manager, Snowflake, Databricks, or automotive-specific connected vehicle or dealer management platforms.
- MBA or advanced degree in a relevant field.
What Success Looks Like in Year One - Full command of the portfolio - every engagement has clear delivery health metrics, risks are known and managed, and clients are engaged at the executive level.
- Measurable improvement in CSAT and delivery margins across the vertical portfolio.
- At least two meaningful account expansions driven by delivery-led growth.
- A delivery team that is motivated, well-structured, and operating with consistent standards across practices.
The base salary for this position is $ $163,000 - $230,000, plus incentives that align with individual and company performance. Actual salaries will vary based on work location, qualifications, skills, education, experience, and competencies. Benefits available to eligible employees in this role include medical, dental, and vision insurance, comprehensive employee assistance program, 401(k) retirement plan, paid time off and holidays and paid learning days.
The deadline to apply for this position is: 03/09/2026. This position is for an existing, immediate vacancy. We are currently seeking to fill this role with an individual who can start as soon as possible.
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