Title: ServiceNow ITOM specialist
Location: Milpitas,CA(2 days onsite)
Exp: 15+
Key Responsibilities
Own ServiceNow platform including all the modules and architecture, technical strategy, and multi-year roadmap
Act as the technical authority for CMDB, CSM, SIR, ITSM and ITAM implementations
Architect and deliver an enterprise CMDB aligned to CSDM, including CI models, relationships, normalization, reconciliation, and data governance
Lead custom development for Discovery, Service Mapping, Event Management, and AIOps
Manage resources in the ITAM solutions covering hardware, software, SaaS, and cloud asset lifecycles
Design and govern integrations using Integration Hub, APIs, and event-based patterns
Ensure platform performance, scalability, security, and upgrade readiness
Leverage ServiceNow AI capabilities such as Predictive Intelligence, Virtual Agent, AI Search, and Now Assist
Partner with Cybersecurity, Identity, Server, Network, Datacenter, End User Computing, Procurement, Legal, and Asset Management teams
Minimum Qualifications
8-12+ years of hands-on ServiceNow platform experience
Proven enterprise delivery of CMDB, ITOM, and ITAM programs
Deep knowledge of ServiceNow data architecture, CI modeling, and service mapping
Strong experience with Discovery, MID Server design, integration, and automation
Advanced ServiceNow scripting and JavaScript skills
Preferred Qualifications
ServiceNow certifications (CSA, CIS, CAD; CTA preferred)
Experience with AIOps and AI-enabled ServiceNow capabilities