NATIONAL IT SERVICE DESK COORDINATOR-PT role

Title: NATIONAL IT SERVICE DESK COORDINATOR-PT role

Location: Remote
Position Type: Contract

Compensation
Pay Range:$21.07-$30.10 Per Hr

Description
This remote, contract position involves providing support to end-users for software and technical issues. 
Responsibilities include communicating effectively through various channels and utilizing generic technology tools to troubleshoot and solve problems efficiently.

Key Responsibilities
Answer support calls and respond to emails with effective communication.
Log support requests accurately in the ticketing system.
Provide Level 1 support and escalate cases when necessary.
Troubleshoot and resolve hardware issues such as scanners and printers.
Monitor ticketing queues to ensure timely issue resolution.

Qualifications
Ability to troubleshoot using available tools to find reasonable solutions.
Aptitude for multitasking in a fast-paced environment.
Knowledge of operating systems, office software, and basic computer skills.
Superb customer service and communication skills.
Associate''s degree or 2 years of service desk experience preferred.

Core Technologies
Operating Systems | Office Software | Ticketing Systems | Remote Support Tools

Contact Authorization
By applying for this job, you agree to receive AI-generated calls, text messages, and/or emails from Mitchell Martin Inc and its affiliates and contracted partners at various frequency through traditional and automated methods. Message and data rates may apply for texts. Carriers are not liable for delayed or undelivered messages. You can access our privacy policy here  

Onboarding Expectations
Learn more about our Onboarding Process here  

EEO Statement
Learn more about our EEO policy here  


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