Network Engineer, , Apple Cloud Network

Apple is a place where extraordinary people gather to do their best work. Together we create products and experiences people once couldn't have envisioned - and now can't imagine living without. If you're excited by the idea of making an impact, joining a team where we pride ourselves in being one of the most diverse and expansive companies in the world, a career with Apple might be your dream job!

The Core Network Services Operations team keeps Apple's world-class MPLS backbone network running smoothly and efficiently. We are a global community of engineers who operate the diverse technology, protocol, and vendor stack that interconnects all facets of Apple's network at a scale that is second to none. We're seeking an enthusiastic and passionate person to join a dynamic and exciting team within Apple's Global Networking Services. You will be skilled in cross-organizational collaboration, liaising with our internal teams and external service providers to operate and maintain the network infrastructure. In addition, you will be expected to develop and maintain clear documentation and procedures associated with operations and known issues. This position provides the opportunity to operate a cutting-edge, worldwide, multi-vendor network.

Description

In this fast paced role, you will provide front line support for Apple's MPLS backbone network; its extensive DC, Edge, and Internet connectivity; and its underlying metro and long-haul optical transport networks to address a wide variety of business challenges. You will be comfortable in a dynamic environment with the ability to multi-task and provide operational support to various operational teams and implementation groups within Apple to resolve critical network related issues.

This position requires a collaborative teammate with excellent written and verbal communication skills who will enjoy working with others around the globe to maintain the networking infrastructure. Your responsibilities will include working on tickets and break fixes, taking escalations from and mentoring junior team members, developing network automation playbooks, maintaining and upgrading existing networks to current standards, coordinating peering expansions, and contributing to technical and procedural documentation.

In this role you will obsess over minute details and drive operational excellence in every aspect of your work to deliver the best possible customer experience. In addition to the required technical networking skills, this position will also draw on strong interpersonal skills and an individual who enjoys the dynamic nature of Apple's environment. If you enjoy close collaboration, open and active discussion, and following through on the details, we think you'll love being part of our team!

Minimum Qualifications

A minimum of 3 years of network operations experience in a large scale enterprise or service provider environment

Experience evaluating and managing outages to business critical infrastructure

Ability to maintain composure and customer-service focus in stressful and ambiguous situations

Self-starter, self-motivated, self-directed, self-sufficient

Working knowledge of TCP/IP, BGP and various IGP protocols

Proficiency in macOS, Linux, and/or other variations of UNIX operating systems

Experience working in large scale network environments with ITIL Incident, Problem, and Change Management processes

Preferred Qualifications

Bachelor of Science in Computer Science or equivalent experience

Cisco CCNA, Juniper JNCIA/JNCIP, or equivalent experience

Flexibility to work early morning or late night shift patterns required

Hands-on experience with Cisco, Arista, Juniper, and/or Nokia carrier-grade routers and their respective network operating systems is preferred

Understanding of peering and/or transit networks is a bonus

Experience with configuration management and automation technologies such as Ansible, Python, Go, etc is advantageous.