General Manager - Operations

General Manager, Operations (Fintech / Payments)

Location: Austin, TX (Onsite)
Type: Full-Time
Experience: 5–8+ Years
Reports To: Executive Leadership

Overview

A fast-growing technology company is seeking a General Manager, Operations to lead onsite operations in Austin while overseeing critical payments and business operations infrastructure. This role combines office leadership with ownership of payment systems, vendor relationships, and operational processes supporting a scaling business.

The ideal candidate brings a strong background in payments or fintech, hands-on experience with API-based payment platforms, and the ability to operate effectively in a fast-paced, high-growth environment.

Responsibilities

• Lead day-to-day operations of the Austin office, including facilities, vendor management, and onsite team support

• Own payment operations end-to-end: reconciliation, settlements, disputes, and chargebacks

• Manage and optimize integrations with payment gateways (e.g., Stripe, Adyen, Braintree, PayPal, or similar) in partnership with engineering

• Build and improve scalable processes across operations, finance support, compliance, and administration

• Partner with leadership on operational planning, budgeting, and key performance metrics

• Collaborate cross-functionally with engineering, product, and data teams to support operational efficiency and system reliability

• Oversee compliance and risk areas related to payments (PCI-DSS, KYC/AML, regulatory considerations)

• Support hiring, onboarding, and team development for the Austin office

• Identify operational gaps and implement solutions in a fast-moving environment

Qualifications

• 5–8+ years of experience in operations, payments, or fintech, with leadership responsibilities

• Hands-on experience with API-based payment platforms and payment workflows (integrations, webhooks, transaction flows)

• Strong understanding of payment systems, settlement processes, reconciliation, and fraud/chargeback management

• Familiarity with compliance frameworks such as PCI-DSS and KYC/AML

• Experience working in startup or high-growth environments

• Strong project management and vendor management skills

• Ability to collaborate effectively with technical teams; familiarity with modern software environments is preferred

• Bachelor’s degree or equivalent experience; advanced degree is a plus

Preferred

• Experience scaling operations in early-stage or growth-stage companies

• Exposure to international payments and cross-border compliance

• Background in fintech or payments-focused organizations

What You’ll Gain

• Opportunity to build and scale operational infrastructure in a growing company

• High visibility role with direct impact on business performance

• Collaborative, fast-paced environment with significant ownership