REMOTE, W2 ONLY:

Business Analyst / Process Analyst

Role Overview
The Business Analyst / Process Analyst will support City departments by evaluating business processes, identifying improvement opportunities, and translating operational needs into actionable IT and process recommendations.

Key Responsibilities

• Conduct current-state and future-state business process assessments
• Document workflows, requirements, use cases, and functional specifications
• Identify gaps, inefficiencies, and improvement opportunities across departments
• Facilitate interviews, workshops, and working sessions with City stakeholders
• Collaborate with IT staff and consultants to align solutions with business needs
• Support system selection, implementation planning, and validation activities
• Ensure process and system changes align with municipal policies and regulations
• Assist with change impact assessments and transition planning

Required Experience

• 8 12+ years of business analysis or process improvement experience
• Experience working with diverse business and technical stakeholders
• Public-sector or municipal experience preferred

Required Skills

• Business process modeling and documentation
• Requirements elicitation and analysis
• Stakeholder facilitation and communication
• Analytical and problem-solving skills

Preferred Certifications

• CBAP, PMI-PBA, Lean Six Sigma, or equivalent