Desktop Support Technician

Overview

We are seeking a skilled Desktop Support Technician with 2+ years of experience to provide advanced end-user support in a Windows-based environment. This role combines strong troubleshooting capabilities with hands-on experience in SCCM for endpoint management, deployments, and patching. The ideal candidate can work independently, take ownership of issues, and deliver a high level of customer service.

Key Responsibilities

• Provide Tier 1 and Tier 2 support for desktops, laptops, and peripherals in a Windows 10/11 environment
• Troubleshoot and resolve complex OS, application, and performance issues
• Utilize SCCM for OS imaging, software deployment, patch management, and endpoint maintenance
• Deploy, configure, and support new hardware and enterprise-standard software
• Support Active Directory tasks including user provisioning, permissions, and group policy troubleshooting
• Assist with Office 365 support, including Outlook, Teams, and OneDrive issues
• Respond to and manage service requests and incidents through the IT ticketing system
• Provide support via phone, remote tools, and in-person interactions
• Escalate and collaborate with Tier 3 and infrastructure teams when needed
• Document processes, resolutions, and technical procedures to improve knowledge sharing

Qualifications

• 2+ years of desktop support or IT support experience in a corporate environment
• Strong hands-on experience with Windows 10/11 troubleshooting and support
• Experience with SCCM for deployments, patching, and endpoint management
• Working knowledge of Active Directory and Office 365
• Familiarity with ITSM tools (ServiceNow or similar)
• Basic understanding of networking concepts (TCP/IP, DNS, VPN)

Skills & Competencies

• Strong problem-solving skills with the ability to troubleshoot independently
• Excellent communication skills with a customer-first mindset
• Ability to manage multiple priorities in a fast-paced environment
• Detail-oriented with strong documentation habits
• Proactive, self-motivated, and able to take ownership of issues through resolution

Preferred

• Experience in enterprise IT environments with standardized imaging and deployment processes
• Relevant certifications (CompTIA A+, Microsoft certifications, SCCM/MECM exposure)
• Experience supporting hybrid or remote work environments

Job Type & Location
This is a Contract position based out of New York, NY.
Pay and Benefits
The pay range for this position is $24.00 - $25.00/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long-term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a fully onsite position in New York,NY.
Application Deadline
This position is anticipated to close on May 16, 2026.

About TEKsystems

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.