Desktop Support Technician (IL)

Description:
Position requested for the southern Chicago area
Key cities: Hinsdale, Chicago, La Grange, Oak Lawn, Oak Park, Orland Park, Bradley, Schererville IN, New Buffalo MI

Shift times: 8:30am – 5pm CT
Hybrid position, in office as needed
(Travel will be reimbursed)

Required Skills and Experience
• At least 3+ years of experience, preferred 5+ years
• Exemplary customer service skills (verbal and written)
• Proficient Windows and Mac troubleshooting and support
• Mobile device computing skills
• Basic network troubleshooting and support
• Microsoft 365 knowledge
• ServiceNow and Ivanti experience a plus
• Basic hardware troubleshooting
• Ability to perform Root Cause Analysis
• High level of emotional intelligence
• Professional presence – while remaining personable
• Experience working with processes and procedures in a large organization preferable
• Ability to manage multiple competing priorities and prioritize effectively
• Good time and task management skills
• Flexible and organized
• Growth mindset
• Able to lift 50 lbs. unaided
• Reliable car