GenAI Architect -ServiceNow AI Agent

Hybrid in Brentwood, TN, US • Posted 9 days ago • Updated 6 days ago

Contract W2

Contract Independent

Hybrid

$76.5/hr

Vaco by Highspring

Fitment

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Job Details

Skills

Summary

GenAI Architect (Contract?to?Hire) — Hybrid Onsite

Job Type: 3–6 Month Contract?to?Hire
Schedule: 35?Hour Workweek (paid as if 40 hours)
Location: Nashville, TN (Hybrid — Onsite 5 Days/Week for First 4 Weeks, then 3 Days/Week Onsite)
Start Date: ASAP
Compensation: 72/hr

Key Responsibilities

GenAI Automation & Migration

Lead migration from manual/shared?service operations to Generative?AI?driven automated workflows
Analyze current?state processes and design future?state architectures
Define migration phases, risk mitigation strategies, fallback plans, and success metrics
Drive stable rollout and minimize operational disruption

GenAI Architecture & Solution Design

Design and implement production?grade Generative AI automation solutions
Build conversational AI flows and human?in?the?loop systems
Establish AI accuracy, explainability, and governance standards
Evaluate and select appropriate LLM, orchestration, and automation approaches

Enterprise Automation (ServiceNow AI Agent)

Architect and deploy automation using ServiceNow AI Agent
Define scalable design patterns, best practices, and reusable components
Integrate AI workflows into enterprise platforms

Integration & Data Engineering

Build integrations with enterprise platforms (e.g., SAP, Snowflake, internal systems)
Develop secure, reliable data pipelines supporting decision?making
Implement monitoring, logging, and observability standards for AI systems

Technical Leadership

Serve as the technical lead for AI automation efforts
Conduct design reviews and make key architectural decisions
Mentor engineers and collaborate with distributed/global teams
Translate business requirements into scalable AI?driven solutions

Required Experience

Must?Have Qualifications:

8+ years in enterprise application development, automation, or AI systems
Hands?on production experience with ServiceNow AI Agent (design + implementation + deployment)
Proven experience transforming BPO or shared?service operations using AI
Strong expertise designing and implementing Generative AI solutions
Experience leading enterprise automation or migration projects
Ability to independently drive architecture and delivery
Strong skills in:
- LLMs, prompt engineering, and orchestration
- Workflow automation and conversational AI
- JavaScript (for ServiceNow customization and scripting)
- API?based integrations and data flow design

Preferred Experience (Nice to Have)

Experience with Microsoft Copilot or Copilot Studio
Experience with Azure AI, Azure AI Foundry, or cloud?based GenAI platforms
Multi?platform GenAI architecture design
Familiarity with Snowflake, SAP, or enterprise data platforms
Experience working with offshore/global engineering teams
Prior Technical Lead, Architect, or Principal Engineer roles

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Dice Id: 10115369
Position Id: 468863
Posted 9 days ago

Company Info

About Vaco by Highspring

Vaco is the Talent Solutions division of Highspring, a leading global professional services organization. With expertise in Accounting and Finance, Technology and Digital, and Human Resources and Operations, Vaco provides Contract Staffing and Direct Hire solutions. Vaco’s parent company, Highspring, helps clients with two additional integrated service offerings: Consulting and Managed Services. With more than 10,000 employees across more than 45 offices worldwide, Highspring gives partners the agility to thrive, address challenges, and seize opportunities in a rapidly changing world. Get to know us at vaco.com. 