Client partner/ Service Delivery Manager / Account Manager

Remote • Posted 23 hours ago • Updated 23 hours ago

Full Time

No Travel Required

Remote

Depends on Experience

Fitment

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Job Details

Skills

Customer Support
Agile
Business-to-business
Cloud Computing
Electronic Commerce
JIRA
KPI
Communication
Customer Satisfaction
ITIL
Product Development
Project Implementation
Quality Assurance
Management
Offshoring
PMP
Service Delivery
PRINCE2
Retail
SAP
SaaS
Scrum

Summary

Greetings!!

Please find the Job Description mentioned below. Please reply back if you are interested in this position.

Job Title: Client partner/ Service Delivery Manager / Account Manager
Location: United States

Job Summary:
We are looking for a Service Delivery Manager to lead and manage eCommerce and digital delivery programs for US clients. This role will act as the main point of contact between customers, onshore teams, and offshore delivery teams to ensure smooth project execution and high customer satisfaction.

Key Responsibilities:

Own delivery of eCommerce and digital programs across onshore and offshore teams
Act as primary client contact and manage relationships and expectations
Ensure projects meet SLAs, KPIs, timelines, and quality standards
Coordinate product, development, QA, and support teams
Monitor progress, resolve issues, and manage escalations
Lead feature delivery aligned with business roadmaps
Oversee customer support and service improvement initiatives

Key Skills & Experience:

15–20 years of experience with 5+ years in eCommerce delivery leadership
Strong background in B2B/B2C eCommerce platforms (SAP Commerce, CMS tools, SaaS)
Experience with Agile, Jira, DevOps, and SDLC
Strong client communication and stakeholder management
Experience working with onshore and offshore teams

Certifications (Preferred):
PMP / PRINCE2, Agile Scrum, ITIL, Cloud Foundation.

Thanks and regards,

Mohan Sundar

M2S Tech Solutions

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Dice Id: 91136022
Position Id: 8875230
Posted 23 hours ago

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Client partner/ Service Delivery Manager / Account Manager

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Job Details

Skills

Summary

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