ServiceNow CMBD Analyst

• Posted 30+ days ago • Updated 11 hours ago
Full Time
depending on experience
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Dice Job Match Score™

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Job Details

Skills

  • IT Asset Management
  • Preventive Maintenance
  • Performance Management
  • Project Management
  • Data Integrity
  • Continuous Integration and Development
  • Normalization
  • Cloud Security
  • Asset Management
  • IT Service Management
  • Data Stewardship
  • Auditing
  • Regulatory Compliance
  • Dashboard
  • KPI
  • Onboarding
  • Root Cause Analysis
  • Documentation
  • Knowledge Transfer
  • Testing
  • Operational Efficiency
  • Data Governance
  • Configuration Management
  • Mapping
  • Amazon Web Services
  • Microsoft SCCM
  • SolarWinds
  • Continuous Integration
  • Lifecycle Management
  • Data Quality
  • Process Control
  • Servers
  • Virtualization
  • Cloud Computing
  • Computer Networking
  • Analytical Skill
  • Communication
  • Stakeholder Management
  • Reporting
  • ServiceNow
  • Artificial Intelligence
  • Workflow
  • Configuration Management Database
  • IT Operations
  • Health Care
  • Salesforce.com
  • DICE
  • MIT
  • Military
  • Collaboration
  • Partnership
  • Law

Summary

City/State:
Yonkers, New York
Grant Funded:
No
Department:
IT - ASSET MANAGEMENT
Work Shift:
Day
Work Days:
MON-FRI
Scheduled Hours:
8:30 AM-5 PM
Scheduled Daily Hours:
7.5 HOURS
Pay Range:
$88,000.00-$110,000.00

Montefiore is ranked among the top hospitals nationally and regionally by U.S. News & World Report. For more than 100 years we have been innovating new treatments, procedures, and approaches to patient care, producing stellar outcomes and raising the bar for academic medical centers in the region and around the world. Our work to improve health outcomes in underserved communities is unparalleled in the United States. Our workforce is among the most diverse in the US: Montefiore associates speak 60+ languages.

The ServiceNow CMDB Analyst will support enterprise Configuration Management operations and CMDB governance initiatives across the organization's ServiceNow platform. This role is responsible for maintaining CMDB data integrity, supporting CI (Continuous Integration) lifecycle management processes, validating Discovery and Service Mapping data, coordinating governance activities, and improving operational trust in enterprise configuration data."

The ideal candidate will possess strong ServiceNow CMDB and ITOM knowledge, analytical and troubleshooting skills, and the ability to collaborate across infrastructure, cloud, security, application, and operational support teams. This position will play a critical role in improving CMDB maturity, operational reporting, audit readiness, and enterprise data quality.

Responsibilities:
  • Maintain and support the enterprise CMDB within ServiceNow, ensuring data quality, consistency, and operational reliability
  • Support Configuration Item lifecycle management processes, including onboarding, updates, certification, retirement, and archival activities
  • Monitor CMDB Health dashboards and drive remediation efforts for duplicate, stale, orphaned, or incomplete CI records
  • Validate and troubleshoot Discovery, Service Mapping, and Service Graph Connector data integrations
  • Investigate reconciliation conflicts, identification issues, relationship gaps, and data normalization concerns within the CMDB
  • Partner with Infrastructure, Cloud, Security, Asset Management, and ITSM teams to improve CMDB governance and operational alignment
  • Support governance initiatives including CI ownership, data stewardship, audit readiness, and compliance reporting
  • Develop and maintain operational dashboards, KPIs, and reporting metrics related to CMDB health and data quality
  • Participate in onboarding new CI classes, defining standards for CI definitions, naming conventions, managed attributes, and discovery requirements
  • Assist in root cause analysis and operational investigations involving CMDB data discrepancies or platform issues
  • Support process documentation, knowledge transfer, operational runbooks, and end-user enablement activities
  • Participate in testing and validation efforts for CMDB enhancements, ServiceNow platform upgrades, Discovery pattern and Service Mapping updates, integrations, and operational changes
  • Collaborate with platform administrators, architects, and engineering teams to support ongoing ServiceNow ITOM maturity initiatives
  • Identify opportunities for automation, AI enablement, and operational efficiency improvements related to Configuration Management processes and data governance


Required Qualifications:
  • 3-5+ years of experience supporting CMDB, Configuration Management, or IT Operations processes
  • ServiceNow Certified System Administrator (CSA)
  • ServiceNow CIS - Data Foundations Certification
  • Experience with Discovery, Service Mapping, AWS Cloud Discovery and Service Graph Connectors (SCCM, Intune, Jamf, SolarWinds) - highly preferred
  • Hands-on experience with ServiceNow CMDB administration, Discovery validation, and CI lifecycle management
  • Strong understanding of CMDB governance principles, data quality management, and operational process controls
  • Strong understanding of ServiceNow Identification and Reconciliation Engine (IRE) concepts and best practices
  • Understanding of enterprise infrastructure technologies including servers, virtualization, cloud platforms, networking, and application dependencies
  • Strong analytical, troubleshooting, communication, and stakeholder management skills
  • Ability to work cross-functionally with technical and operational teams in a complex enterprise environment
  • Bachelor's degree or equivalent experience.


Preferred Qualifications:
  • Exposure to CMDB Health governance initiatives and operational reporting frameworks
  • Experience supporting ServiceNow Now Assist, AI Skills, intelligent automation initiatives, or AI-assisted operational workflows related to CMDB and IT operations processes
  • Healthcare industry experience.


#LI-SC1

#SF-DICE-MIT

Montefiore Health System, Inc. is an equal employment opportunity employer. Montefiore Health System, Inc. will recruit, hire, train, transfer, promote, layoff and discharge associates in all job classifications without regard to their race, color, religion, creed, national origin, alienage or citizenship status, age, gender, actual or presumed disability, history of disability, sexual orientation, gender identity, gender expression, genetic predisposition or carrier status, pregnancy, military status, marital status, or partnership status, or any other characteristic protected by law.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
  • Dice Id: 10122138
  • Position Id: JR230100
  • Posted 30+ days ago

Company Info

About Montefiore Health System Inc

Montefiore’s IT professionals use their talents to create and support technologies that save people’s lives, and enhance patient outcomes, and improve enhance quality of life for people in the communities we serve. Yes- we are big – over 30,000 employees - but we are centered in values that start with our communities.

Our IT teams work on the technologies that allow Montefiore’s Children’s Hospital to rank among the nation’s best 15 years in a row. Every facet of Montefiore has reason to be proud. Montefiore’s survival rate for liver transplants is among the best in the country. Cardiology at Montefiore pioneered bloodless heart transplantation and innovative techniques to treat heart illnesses with non-invasive procedures.  US News and World Reports named Montefiore as a leader in orthopedics, urology, pulmonology/lung surgery, and GI surgery, to name a few. Not to mention our school health program that provides integrated health services including behavioral health and dental services to thousands of NY kids who need us.

Why should you care about this?

The network engineers, systems engineers, applications analysts, database developers, project managers, and countless other IT people who are part of Montefiore create an infrastructure that allows our clinicians to perform the lifesaving and life-enhancing work we do every day. Their efforts make it possible for our Albert Einstein College of Medicine to participate in groundbreaking research and share clinical solutions with academic medical centers across the globe. Their skills support strong relationships with government, corporate, and community organizations that help us get paid for the work we do.

By the way- our people work on a diverse platform that includes AWS, Azure, Zscaler, Informatica, Epic, Java, .NET, Oracle, Cisco, Infor, JAMF, VMware, and a nice long list of other tools.

How good would it feel to know that your talents are going to improve things for people in the communities where we live, while working in a respectful, diverse environment? 

Our workplace is routinely recognized at a national level for diversity, including for LGBTQ individuals and people of all ages.

Montefiore's IT employees have access to a generous benefits package. For starters: what would you do with 37 paid days off per year?

Ask a recruiter about our opportunities, career development programs, and our employee benefits – you won’t be disappointed.

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Contact the job poster
Susanne Currivan

Susanne Currivan

Manager, IT Recruiting @ Montefiore Health System Inc
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