QA Lead

What You'll Do

As a QA Lead, you will provide technical leadership for quality engineering across a portfolio of enterprise platforms and applications.

You will define quality strategy, establish engineering best practices, drive end-to-end testing capabilities, and partner with Product, Engineering, Architecture, and Operations teams to improve software quality across a complex technology ecosystem.

What You'll Be Accountable For

Quality Strategy & Engineering Leadership

• Establish quality standards and engineering best practices across enterprise technology platforms.
• Serve as a trusted advisor to Product, Engineering, and Architecture teams on quality decisions.
• Drive adoption of shift-left testing and continuous improvement practices.
• Identify systemic quality risks and implement scalable preventative solutions.

End-to-End & Integration Quality

• Own quality strategy for cross-platform business workflows and customer journeys across interconnected enterprise applications and services.
• Define end-to-end validation approaches for complex technology ecosystems.
• Ensure reliability and resiliency across integrated systems.
• Drive testing approaches for major platform initiatives, upgrades, and releases.

Platform Reliability, Hardware & Peripheral Validation

• Define validation strategies for offline and degraded-mode behavior, transaction processing, data synchronization, queuing, and recovery scenarios.
• Establish certification approaches for hardware-integrated solutions, including printers, scanners, payment devices, tablets, kiosks, customer-facing displays, and networking components.
• Partner with environment and infrastructure teams to ensure device configurations, software versions, and deployments accurately reflect production environments.
• Drive compatibility and regression strategies across supported hardware variants and deployment configurations.
• Define approaches for validating phased rollouts and deployment risk.

Automation & Technical Excellence

• Establish automation standards and frameworks.
• Drive adoption of automated testing across API, UI, integration, regression, and end-to-end testing layers.
• Partner with engineering teams to improve testability, observability, and CI/CD quality gates.
• Evaluate and recommend tools, frameworks, and technologies that improve engineering effectiveness.

Release Governance & Production Readiness

• Define release processes, release readiness criteria, and production acceptance practices.
• Lead production readiness reviews and quality assessments for major releases.
• Analyze production issues and drive long-term quality improvements.
• Partner with Product, Operations, and Support teams to improve issue prevention and detection.
• Establish metrics and reporting that provide leadership visibility into platform quality and release health.

Influence, Mentorship & Cross-Functional Leadership

• Mentor Quality Engineers across multiple teams on testing, automation, and quality engineering practices.
• Influence engineering roadmaps through quality insights and technical recommendations.
• Build strong relationships across internal teams and external technology partners.

What You'll Bring

Required Experience

• 8+ years of experience in Quality Engineering, Software Testing, SDET, or related disciplines.
• Demonstrated experience leading quality initiatives across complex, multi-team software systems.
• Strong background in end-to-end, integration, and system-level testing.
• Experience defining quality strategy and influencing engineering practices beyond your immediate team.
• Hands-on proficiency with at least one programming language such as Java, JavaScript/TypeScript, Python, or similar, including the ability to review and understand test automation code.
• Experience supporting transaction-based systems, enterprise applications, retail systems, payment platforms, hospitality platforms, or other high-volume operational environments.

Required Technical Skills

• Test automation framework design and automation strategy at scale.
• API testing and service validation.
• CI/CD pipeline integration and quality gating.
• SQL and data validation.
• Linux environments and containerized testing using Docker.

Preferred / Nice to Have

• Experience testing POS systems, kiosk applications, device-integrated solutions, or other hardware-connected enterprise platforms.
• Mobile and tablet automation experience using Appium, Android, or similar technologies.
• Experience with cloud platforms such as AWS or equivalent.
• Experience with event-driven architectures and messaging-based integration testing.
• Experience with performance, load, scalability, and resiliency testing.

Leadership Skills

• Strong technical leadership and the ability to drive alignment across engineering, product, architecture, and operations teams without direct authority.
• Excellent communication and stakeholder management skills.
• Strong analytical and problem-solving capabilities.
• Demonstrated success mentoring and developing engineering talent.

What Success Looks Like

Success during the first year will be measured by:

• Reduction in production incidents and escaped defects.
• Increased automation coverage across critical business workflows.
• Release decisions driven by measurable quality data rather than subjective judgment.
• Improved quality engineering maturity and technical capability across the organization.
• Increased confidence, reliability, and stability across enterprise platforms and system integrations.