Mobile Device Technician

Description
The following duties are normally performed by this position. These are not to be construed as exclusive or all-inclusive. Other duties may be required and assigned.
The most important and essential job function is dependability and includes the following: regular attendance, working as a team member, functioning under intense time pressure, and the ability to work day, afternoon, night and rotating shifts, including weekends and holidays
Serves the public and fellow employees with professionalism, integrity, respect, and fairness in full accord with the letter and spirit of our clients Guiding Principles.
Supports customers by phone, email or walkup
Performs OS updates to smartphone and other cellular devices
Performs configuration setups on new cellular installations and works with users to answer any questions regarding the functionality of the device
Provides education, training, information and assistance to users and other members in Information Technology
For cellular equipment assignments, assures that current and new records are kept up to date. Any record requiring correction will be completed to assure accurate data
Creates, updates, resolves support tickets in queue. Will escalate support tickets that will require additional time or expertise that may be required to resolve an issue.
Provides cellular reports to management
Communicates with management regarding any problems, major incidents or reported outages.
ADDITIONAL FUNCTIONS
Provides assistance or coverage to other employees as needed.
Performs other related duties as required.
MINIMUM QUALIFICATIONS
High school diploma or GED; supplemented by college level coursework or vocational/technical training in computer science, repair, operations or related field; supplemented by two (2) years previous experience and/or training involving customer service, call center support, application software, related hardware peripherals, ticketing system work documentation and/or related service desk work. Alternatively, any equivalent combination of education, training and experience which provides the requisite knowledge, skills and abilities for the job.
SPECIAL REQUIREMENTS
Must successfully complete a background investigation including polygraph or voice stress test. Mandatory pre-employment physical and drug screening tests are required. Must possess and maintain a valid Florida driver's license (Class "E").
PERFORMANCE APTITUDES
Verbal Aptitude: Requires the ability to utilize a wide variety of reference, descriptive, advisory and/or design data and information.
Mathematical Aptitude: Requires the ability to perform addition, subtraction, multiplication and division; ability to calculate decimals and percentages; may include ability to perform mathematical operations involving basic algebraic principles and formulas, and basic geometric principles and calculations.
Functional Reasoning: Requires the ability to apply principles of rational systems; to interpret instructions furnished in written, oral, diagrammatic, or schedule form; and to exercise independent judgment to adopt or modify methods and standards to meet variations in assigned objectives.
Situational Reasoning: Requires the ability to exercise judgment, decisiveness and creativity in situations involving evaluation of information against measurable or verifiable criteria.
Data Utilization: Requires the ability to evaluate, audit, deduce, and/or assess data using established criteria. Includes exercising discretion in determining actual or probable consequences and in referencing such evaluation to identify and select alternatives.
Human Interaction: Requires the ability to provide guidance, assistance, and/or interpretation to others regarding the application of procedures and standards to specific situations.
Equipment, Machinery, Tools, and Materials Utilization: Requires the ability to operate and control the actions of equipment, machinery, tools and/or materials requiring complex and rapid adjustments.
ADA COMPLIANCE
Physical Ability: Tasks involve the regular and, at times, sustained performance of moderately physically demanding work, typically involving some combination of climbing and balancing, stooping, kneeling, crouching, and crawling, and that may involve the lifting, carrying, pushing, and/or pulling of moderately heavy objects and materials (20-50 pounds).
Sensory Requirements: Some tasks require the ability to perceive and differentiate colors or shades of colors, sounds, odor, depth, texture, and visual cues or signals. Some tasks require the ability to communicate orally.
Environmental Factors: Performance of essential functions may require exposure to adverse environmental conditions, such as odors, noise extremes, machinery, electric currents, traffic hazards, or bright/dim lights.
Additional Skills & Qualifications
8-5 need to be available after hours as well.
Tasks and Responsibilities:
Diagnose, troubleshoot and repair devices
Provide recommendations for problem resolution
Explain complex technical issues to customers in a non-technical, simple to understand manner
Ensure that all repairs meet or exceed PBSO quality standards
Keeping management updated when problems arise
Greet customers in a friendly manner and maintain a positive work environment
Answer phone calls to the store with a professional, courteous and friendly demeanor
Ensure that customers have an enjoyable experience by providing superior customer service and exceeding customer expectations
Keep track of all devices and inventory while safeguarding all store stock
Utilize IVANTI ticket system to maintain an accurate record of customer information and a real-time status of each repair
Experience working with Cellular Carriers such as, AT&T, Verizon and T-Mobile
Experience with Carrier Support Portals
BASIC QUALIFICATIONS- Outstanding customer service skills
Excellent technical, problem solving, and analytical skills
Exceptional organizational skills
Strong written and oral communication skills
Proficient in Microsoft Office
Work well in team environment
Ability to work 40 hours a week that could include some weekends and holidays
Open to Overtime
High school diploma or GED
PREFERRED QUALIFICATIONS- A+ Certification
Apple Certified Macintosh Technician (ACMT)
Apple Certified iOS Technician (ACIT)
Experience repairing electronics, smartphones, PC/MACs, and game consoles
Technical degree or certification in Electronics or Consumer Electronics
Previous experience working support at one of the cellular carriers' box outlets
Experience Level
Intermediate Level
Job Type & Location
This is a Contract position based out of West Palm Beach, FL.
Pay and Benefits
The pay range for this position is $18.00 - $30.00/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long-term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a fully onsite position in West Palm Beach,FL.
Application Deadline
This position is anticipated to close on Apr 11, 2026.
>About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.