Call Center Representative
Location: Portland Metro Area
Hybrid Position: Monday & Friday Remote, Tuesday-Thursday Downtown Portland Office
About the Role
Skill Demand Energy supports the Energy Trust of Oregon’s residential energy efficiency programs, helping households across Oregon access incentives and resources that reduce energy costs and improve home comfort. Our work focuses heavily on serving historically underserved communities, including low-income, rural, and culturally diverse populations.
We are seeking a highly organized and customer-focused Call Center Representative to join our growing team. This role is ideal for someone who thrives in a fast-paced environment, communicates clearly and professionally, and takes pride in delivering accurate, high-quality work.
This is more than a traditional call center role. Team members are trusted to manage complex customer inquiries, support detailed program processes, and contribute meaningfully to both customer experience and operational success.
What You’ll Actually Be Doing
You’ll be trusted with real responsibility and real impact.
Handle a high volume of inbound calls with professionalism, accuracy, and empathy
Process residential incentive applications and related documentation
Answer detailed questions about incentive eligibility, requirements, and timelines
Resolve disputed incentive claims using policy interpretation and problem-solving skills
Support customer, contractors, and community-based organizations with program inquiries
Perform accurate and consistent data entry across multiple systems
Maintain clear and well-written customer records and documentation
Follow established processes accurately and deliver consistently error-free work
Participate in process improvement and quality assurance initiatives
Mentor and support developing team members as needed
This role requires focus, follow-through, and detail-oriented work habits. It also rewards those who take pride in getting things right and going the extra mile for customers.
Who Thrives Here
We’re intentionally seeking diverse candidates across race, background, age, identity, and life experience, who are deeply committed to exceptional customer service and bring a strong sense of ownership to their work.
You’ll likely succeed in this role if you
Have 3+ years of call or contact center experience
Are known for your strong work ethic and reliability
Have solid professional references who will vouch for your integrity
Can manage high call volume without sacrificing accuracy
Are meticulous with data entry and customer documentation, and have previous experience using CRM systems
Solve problems proactively instead of passing them along
Maintain healthy work–life balance and have established self-care routines
Enjoy working with younger colleagues and see value in mentoring and advising
Communicate clearly, respectfully, and confidently, especially when explaining complex information
A college degree and spanish speaking candidates are preferred, but experience and capability matter more.
How We Work
Hybrid schedule
Monday & Friday – Remote
Tuesday, Wednesday & Thursday – In office (Downtown Portland, OR)
Day shift only - no nights
Collaborative, inclusive, and human-centered team culture
If you’re not currently living in Portland Metro Area, Oregon, please include a brief note about your relocation timeline.
Benefits That Support Real Life
401(k)
Medical, dental, and vision insurance
Paid time off
Professional development support
How to Apply
A cover letter or statement of interest is required. We want to know...
Why our work matters to you
How your experience prepares you for high-volume, high-accuracy customer service
What kind of teammate you strive to be, and the type of teams you thrive working with
About Skill Demand Energy
Skill Demand is a culturally diverse firm dedicated to assisting businesses and individuals in reducing energy consumption and lowering utility bills through innovative energy programs. Our approach encompasses financial incentives, education, and energy management strategies, all while fostering inclusivity and equity within our work environment. We''re committed to building a team that reflects the communities we serve. If you''re a proactive self-starter who thrives in a dynamic environment and possesses strong organizational, collaborative, interpersonal, and adaptive skills, we encourage you to apply. The Contact Center Representative role not only offers invaluable industry experience but also serves as a gateway to other opportunities within our nationwide company.
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