Customer Success Engineer

Job#: 3022028

Job Description:
Job Description:Job Title: Customer Success Engineer - NGFW Location: Plano, Texas Job Description:We are looking for a Customer Success Engineer to join our dynamic team. Our Engineers are product experts, technical advisors, and customer advocates, using a proactive approach to ensure customers achieve their desired outcomes with our products or services. This role involves implementing custom integrations and work?ows, providing deep product-level expertise, offering product support, and managing customer escalations. The role is based in Plano, Texas, and we expect this individual to be onsite 3-4 days a week.Key Responsibilities:?Provide technical expertise on our Next Generation Firewall (NGFW) technologies to ensure customers and partners maximize our products' potential.? Work closely with our Product and Engineering teams to develop, integrate, andimplement network security and endpoint solutions.?Serve as a customer advocate, driving product adoption by in?uencing the product roadmap, leveraging new features, and identifying innovative use cases.? Ensure customers maximize their investment by implementing andoperationalizing our solutions to achieve their security objectives rapidly.?Partner with account teams to deliver a high-visibility, high-touch delivery strategy, technical account plan deployments, and product-level success plans.Quali?cations:?5 years of experience in network security engineering, operations, support, or professional service, or similar roles.? Working knowledge of Palo Alto Networks NGFW security platforms is highlydesirable.?Experience with Enterprise network products (router, switch, servers, wireless, monitoring, management) is highly desirable.? Working knowledge of Windows, Mac, and Linux operating systems is highlydesirable.?Network Security certi?cation from Palo Alto Networks (PCNSA, PCNSE, Network Security Analyst, Next-Gen FW Engineer ) or CISSP, CCNA, CCNP, CCIE, or similar is highly desirable.? Proven results as a trusted technical advisor, interacting with client teams atvarious levels of technical and non-technical depth.?Experience in customer escalations, account management, and project management.? Ability to thrive in a matrixed team environment, anchored by our values ofCollaboration, Disruption, Execution, Inclusion, and Integrity.

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EEO Employer

Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at or .

Apex Systems is a world-class IT services company that serves thousands of clients across the globe. When you join Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRated's Best of Staffing in Talent Satisfaction in the United States and Great Place to Work in the United Kingdom and Mexico. Apex uses a virtual recruiter as part of the application process. Click for more details.

Apex Benefits Overview: Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our 'Welcome Packet' as well, which an Apex team member can provide.