Content Platform Operations Engineer

Rochester, MN, US • Posted 3 hours ago • Updated 3 hours ago
Full Time
On-site
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Job Details

Skills

  • Root Cause Analysis
  • Application Support
  • Production Engineering
  • Incident Management
  • Web Applications
  • React.js
  • Cloud Computing
  • Analytical Skill
  • Documentation
  • Communication
  • Collaboration
  • Adobe Experience Manager
  • Sitecore
  • API
  • Continuous Integration
  • Continuous Delivery
  • GitHub
  • DevOps
  • Jenkins
  • Scripting
  • Python
  • Windows PowerShell
  • Bash
  • JavaScript
  • Docker
  • Kubernetes
  • Google Cloud
  • Google Cloud Platform
  • Microsoft Azure
  • Artificial Intelligence

Summary

Join a highly visible enterprise content platform operations initiative focused on improving reliability, automation, and support across major digital properties. This remote contract opportunity is ideal for an experienced operations engineer who enjoys solving production issues, strengthening platform stability, and turning recurring problems into permanent fixes.
Responsibilities
  • Provide Level 2 operational support for enterprise content platforms and digital applications.
  • Troubleshoot production issues across CMS platforms, web applications, APIs, integrations, and deployment pipelines.
  • Support releases and production deployments while helping improve the overall deployment process.
  • Investigate incidents to identify whether issues stem from applications, infrastructure, pipelines, or downstream dependencies.
  • Partner with cloud and DevOps teams to resolve platform issues and improve operational reliability.
  • Enhance monitoring, logging, alerting, and dashboarding to improve visibility into production health.
  • Perform root-cause analysis and help implement lasting fixes for recurring issues.
  • Create and maintain runbooks, knowledge articles, and troubleshooting documentation.
  • Identify opportunities to automate repetitive support tasks and streamline operations.
  • Collaborate with development and platform teams to transition new functionality into support.
Skills
  • 7+ years of experience in application support engineering, platform operations, production engineering, DevOps, CMS engineering, or a related field.
  • Hands-on experience supporting AEM and/or Sitecore.
  • Strong incident management and production troubleshooting skills.
  • Experience supporting application releases and enterprise deployments.
  • Ability to troubleshoot web applications, APIs, integrations, and distributed systems.
  • Working knowledge of JavaScript and React-based applications.
  • Experience with monitoring, logging, and observability tools.
  • Familiarity with Google Cloud Platform, Azure, or similar cloud environments.
  • Strong analytical skills for reviewing logs, errors, performance issues, and incidents.
  • Excellent documentation, communication, and collaboration skills.
Preferred Skills
  • Experience with both Adobe Experience Manager and Sitecore.
  • Background in Content-as-a-Service or headless CMS environments.
  • Experience working with REST APIs and API gateways.
  • Familiarity with CI/CD tools such as GitHub Actions, Azure DevOps, or Jenkins.
  • Scripting experience with Python, PowerShell, Bash, or JavaScript.
  • Experience with Docker and Kubernetes.
  • Exposure to Google Cloud Platform and/or Azure in production environments.
  • Interest in SRE practices and operational automation.

Horizontal is committed to fostering an inclusive, respectful, and equitable workplace where different perspectives and experiences are valued. We welcome applicants from all backgrounds and encourage candidates who are passionate about building reliable, maintainable platforms to apply.

By applying for this position, you acknowledge and agree that Horizontal Talent may contact you regarding your application using automated technology, including phone calls, SMS/text messages, or email, which may be delivered by our virtual AI recruiter, Alex.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
  • Dice Id: 10123528
  • Position Id: 75681
  • Posted 3 hours ago

Company Info

About Horizontal Talent

Horizontal Integration offers two service lines. Our staffing agency places IT, digital and creative talent in both contract and permanent roles. Our digital agency provides digital marketing strategy and technology consulting on a project basis. Many of our clients take advantage of both service lines.

We are a certified Minority Business Enterprise, with more than 200 employees across our offices in Minneapolis, Denver, Dallas and Vadodara, India. We ve been consistently growing and profitable since the company was founded in 2003.

Honors:
Recognized as a "2009 Best Place to Work" by Minneapolis/St.Paul Business Journal.

Fact:
Our people and our organization are deeply rooted in IT and interactive marketing.

Horizontal is proud to be an Equal Opportunity and Affirmative Action Employer. We seek to provide employment opportunities to talented, qualified candidates regardless of race, color, sex/gender including gender identity and/or expression, national origin, religion, sexual orientation, disability, marital status, citizen status, veteran status, or any other protected classification under federal, state or local law.

In addition, Horizontal will provide reasonable accommodations for qualified individuals with disabilities. If you need to request a reasonable accommodation in order to complete the application or interview process, please contact us. All applicants applying must be legally authorized to work in the country of employment.

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Vigya Pataliya

Recruiter @ Horizontal Talent
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