Mainframe Production Support / IT Support

If you are interested in below direct client position, please send your resume.

Job Title: Mainframe Production Support / IT Support

Location: Remote (USA)

Duration: 12+ months (long term)

Timings:  Monday-Friday: Nights (Midnight - 8am)

Job Description

GENERAL FUNCTION:

• Responsible for monitoring and supporting mainframe, open systems, and server backup production schedules and workflow processes
• Provide troubleshooting support and problem remediation, including escalation to ensure Service Level Agreements (SLAs) are maintained. Assist with the deployment of new software to various test and production platforms.

ESSENTIAL DUTIES & RESPONSIBILITIES:

• Monitor, support and troubleshoot production schedules / workflow for operating issues involving failures, degradation and late dependency / successor event correlation using various monitoring tools.
• Triage basic problems, taking corrective action to ensure availability and minimize downtime.
• Ensure the timely process through which production schedules are completed and problems are controlled.
• Follow standard operating procedures, while continuously looking to recommend / establish new procedures or workflow to increase customer service and operational efficiency.

MINIMUM KNOWLEDGE, SKILLS, AND ABILITIES REQUIRED:

• Undergraduate degree in related field or equivalent 1-3 years of work experience.
• Good communication and interpersonal skills.
• Knowledge of Tape Storage Management (TSM) or other backup software products.
• Working knowledge of an automated mainframe / open system platform scheduling system, preferably IBM Tivoli.
• Experience with multiple hardware and software technologies: i.e. Windows, UNIX, MVS, IBM mainframe, JES2, and monitoring tools.
• Dependable, flexibility to work weekends and holidays in 24 x 7 working environment.