IT Support | Desktop | Hardware Technician

Description

*** This role is 100% onsite - 5 days per week in Postville, IA ***

We are looking for an IT Support | Desktop | Hardware Technician to provide hands-on technical assistance and dependable end-user support in Iowa. This contract position with permanent potential is ideal for someone who enjoys resolving desktop, hardware, and access-related issues while supporting a stable and secure IT environment. The role will work across daily support requests, system administration tasks, and infrastructure troubleshooting to keep business operations running smoothly.

Responsibilities:

Deliver timely support for end-user issues involving printing, login access, display problems, desktop hardware, and general service desk requests.

Administer user accounts and permissions across Active Directory, Azure, Microsoft 365, Entra, and Intune environments.

Troubleshoot and maintain Windows-based desktops and servers, including routine performance checks and issue resolution.

Support telephony systems and computer telephony integrations to help maintain reliable communication services.

Monitor backup activity, perform scheduled reboots, and assist with ongoing system maintenance to reduce downtime.

Review security-related tickets, route issues to the appropriate teams, and escalate higher-risk concerns when needed.

Assist with the upkeep and troubleshooting of network infrastructure, including Cisco switches and Fortinet firewalls.

Provide desktop deployment, imaging, and hardware setup support for new and replacement equipment.

Requirements

*** This role is 100% onsite - 5 days per week in Postville, IA ***

2+ years of experience in IT support, help desk, desktop support, or hardware technician roles.

Working knowledge of Active Directory, Azure AD-related administration, Microsoft 365, Entra, and Intune.

Experience supporting Windows 10 and other Microsoft Windows desktop environments.

Familiarity with service desk ticket handling and end-user issue resolution across hardware and software problems.

Exposure to Cisco networking equipment, including Catalyst switches, and remote connectivity tools such as Cisco AnyConnect.

Experience working with Fortinet firewalls and basic network troubleshooting practices.

Understanding of desktop imaging, deployment, and hardware support processes.

Ability to support telephony systems, backups, and general server or infrastructure maintenance tasks.

Technology Doesn't Change the World, People Do.

Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

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All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

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