Desktop Support / IT Systems Analyst - End User Services - Lawrenceville - Onsite

Lawrenceville, GA, US • Posted 30+ days ago • Updated 10 hours ago

Contract W2

On-site

$26 - $33/hr

Fitment

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Job Details

Skills

Remote Support
Microsoft Windows
End-user Computing
Customer Service
Operating Systems
Hardware Management
Laptop
Printers
Computer Hardware
Collaboration
Regulatory Compliance
Security Controls
Documentation
Inventory
Technical Writing
End-user Training
Training
Information Technology
Computer Science
Technical Support
Requirements Elicitation
Process Analysis
Communication

Summary

Windows Support III - End User Services (Onsite)
Location: Northeast Metro Atlanta (Lawrenceville, GA)
Work Arrangement: Onsite
Employment Type: Contract
Term: Ongoing
Position Overview
The IT Windows Support Analyst III - End User Services plays a key role in supporting and maintaining an organization's end-user computing environment. This position is responsible for delivering high-quality technical support to end users, troubleshooting complex hardware and software issues, and ensuring the stability, security, and performance of desktop systems.

The ideal candidate combines strong technical expertise with excellent communication skills and a service-oriented mindset, working collaboratively with IT teams to resolve issues, implement improvements, and support broader IT initiatives.
Key Responsibilities End-User Support

Provide timely and effective technical support to end users via phone, email, and in-person interactions
Diagnose, troubleshoot, and resolve hardware, software, and peripheral issues
Deliver a high standard of customer service while addressing technical concerns

Installation & Configuration

Install, configure, and maintain desktop operating systems, applications, and peripheral devices
Ensure systems remain current with patches, updates, and approved configurations

Hardware Maintenance

Perform diagnostics and repairs on desktops, laptops, printers, and related equipment
Execute hardware upgrades, replacements, and lifecycle refreshes as needed

Collaboration & Escalation

Partner with internal IT teams to resolve complex or high-impact technical issues
Escalate issues appropriately while keeping stakeholders informed of status and resolution

Security & Compliance

Apply and support security controls to protect systems, devices, and data
Ensure adherence to internal IT policies and industry best practices

Documentation

Maintain accurate records of support requests, resolutions, and asset inventory
Create and update technical documentation, troubleshooting guides, and user instructions

User Training & Enablement

Provide basic training and guidance to end users on systems, applications, and best practices
Promote proactive user education to reduce recurring issues and improve system usage

Minimum Qualifications

Associate's degree in Information Technology, Computer Science, or a related field and/or equivalent relevant experience

Preferred Qualifications

5+ years of enterprise-level desktop or end-user support experience
Experience supporting complex system implementations or upgrades
Strong requirements gathering and business process analysis skills
Proven ability to troubleshoot complex, high-impact technical issues
Experience working with cross-functional teams and third-party vendors
Excellent written and verbal communication skills

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Dice Id: 10105282
Position Id: 864988
Posted 30+ days ago

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Desktop Support / IT Systems Analyst - End User Services - Lawrenceville - Onsite

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