JOB TITLE: Principal Voice Network Engineer JOB LOCATION: Waltham, Ma Mostly remote with ability to work hybrid
Attending office and NG sites/substations as needed to progress work, expected to be adhoc and infrequent
WAGE RANGE*: $70-80/hr.
JOB NUMBER: NGGJP00017212
REQUIRED EXPERIENCE: - Enterprise telephony platforms (Avaya, Nortel, Cisco Call Manager, Unity)
- VoIP protocols & troubleshooting (SIP, RTP, SRTP, H.323, packet analysis)
- Network engineering for voice (QoS, VLANs, WAN, latency/jitter management)
- Microsoft Teams Phone & cloud voice integration (Direct Routing, Operator Connect)
- Session Border Controllers (Ribbon, AudioCodes, SIP normalization)
- Telephony migrations & modernization (PBX to IP/cloud transitions)
- Voice security & compliance (E911, call recording, TLS/SRTP, fraud prevention)
- Performance monitoring & capacity planning (CDRs, MOS, RTMT)
- Infrastructure integration (AD, DNS/DHCP, virtualization, Client/carrier connectivity)
- Architecture governance & lifecycle management (standards, HA/DR, vendor oversight)
JOB DESCRIPTION Principal Voice Network Engineer Role Summary The Principal Voice Network Engineer serves as the enterprise authority for voice and telephony services, leading the strategy, architecture, integration, and lifecycle management of complex telephony environments. This role provides expert-level oversight across legacy PBX platforms and modern IP-based and cloud voice systems (e.g., Cisco Call Manager, Microsoft Teams Voice, VoIP).
Operating with significant autonomy, the Principal Engineer drives architectural direction, modernization initiatives, and continuous service improvements while ensuring alignment with enterprise IT strategy, security standards, and business objectives. This position acts as the senior technical advisor for all enterprise voice services and leads collaboration across infrastructure, security, operations, and vendor partners.
Section 4 - Position Responsibilities 1. Telephony Strategy, Architecture & Design - Lead the architectural design and long-term evolution of enterprise voice systems, integrating legacy PBX platforms (e.g., Avaya, Nortel) with IP-based and cloud telephony solutions (e.g., Cisco Call Manager, Microsoft Teams Voice).
- Define scalable, resilient, highly available, and secure telephony architectures aligned with enterprise infrastructure and cloud strategy.
- Establish voice technology standards, reference architectures, and design patterns.
- Contribute to enterprise architecture governance and multi-year voice modernization roadmaps.
- Evaluate emerging voice technologies and recommend strategic adoption plans.
2. Implementation & Lifecycle Management - Oversee enterprise-wide deployment, upgrades, migrations, and decommissioning of telephony platforms.
- Lead structured migration initiatives from legacy PBX to IP-based and cloud solutions, ensuring minimal business disruption.
- Apply formal change, release, and configuration management practices.
- Define lifecycle management strategies, including hardware/software refresh planning and asset inventory governance.
- Ensure high availability, disaster recovery planning, and business continuity for voice services.
3. Operations, Support & Service Optimization - Provide expert-level troubleshooting for complex voice and signaling issues (SIP, RTP, QoS, call routing).
- Partner with network engineering teams to ensure optimal voice quality, latency management, and traffic prioritization.
- Monitor system health and capacity; lead proactive performance tuning and capacity planning initiatives.
- Drive continuous service improvement initiatives to enhance reliability, user experience, and operational efficiency.
- Serve as escalation point for critical voice service incidents.
4. Advisory Leadership & Stakeholder Engagement - Act as the enterprise Subject Matter Expert (SME) for voice services.
- Translate business requirements into technical architecture and solution designs.
- Advise executive leadership on telephony investment decisions, risks, and modernization strategies.
- Lead vendor engagements, RFP evaluations, contract reviews, and technical negotiations.
- Influence cross-functional teams to align voice services with digital workplace and collaboration strategies.
5. Governance, Compliance & Documentation - Ensure telephony environments meet corporate security standards and regulatory requirements (e.g., E911, call recording, data protection).
- Develop and maintain comprehensive technical documentation, network diagrams, and standard operating procedures.
- Contribute to telephony governance frameworks, design standards, and operational controls.
- Support audit activities and risk assessments related to voice infrastructure.
Equal opportunity employer as to all protected groups, including protected veterans and individuals with disabilities * While an hourly range is posted for this position, an eventual hourly rate is determined by a comprehensive salary analysis which considers multiple factors including but not limited to: job-related knowledge, skills and qualifications, education and experience as compared to others in the organization doing substantially similar work, if applicable, and market and business considerations. Benefits offered include medical, dental and vision benefits; dependent care flexible spending account; 401(k) plan; voluntary life/short term disability/whole life/term life/accident and critical illness coverage; employee assistance program; sick leave in accordance with regulation. Benefits may be subject to generally applicable eligibility, waiting period, contribution, and other requirements and conditions. #Dice #IND1
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