Change Management Project Manager

Overview
The Change Management Project Manager manages medium to large projects and/or segments of larger, more complex projects through the project development life cycle. Projects may cross divisions and impact various lines of business. The Project Manager will work closely with sponsors and Systems counterparts to define the project scope, develop the project plan, and manage the project budget.

S/he is responsible for the execution of project tasks, mitigation of project risks, resolution of issues, and management of resources to successfully meet project goals and deliverables. The Project Manager will lead a team of subject matter experts, analysts, and other participants to ensure successful project execution in accordance with best practices and standards. The Project Manager provides project updates and communicates effectively to sponsors and stakeholders, while also providing coaching and performance feedback for team members.

Responsibilities

Project Management

• Lead the project team and various business units in defining scope, planning, budgeting, and controlling all project tasks, resources, and deliverables.

• Apply strong project management standards and best practices to ensure projects are delivered on scope, on schedule, and on budget.

• Ensure all project members adhere to strong execution methodology standards and best practices throughout the lifecycle.

• Ensure all participants understand the objectives and work together toward a common goal.

• Demonstrate independent thinking and creative solutions to overcome obstacles and issues.

• Review business cases, requirements, functional specifications, and implementation plans.

• Effectively communicate project expectations to members and stakeholders in a timely and clear fashion.

• Lead project team toward predetermined goals by tracking and resolving business issues throughout the life of the project.

• Identify and manage business and analyst resources to successfully execute the project plan.

• Ensure thorough testing of all system changes, including user acceptance, regression, client, and parallel/pilot testing.

• Prepare and present Change Oversight materials.

• Liaison with project team, management, Systems, and users to provide updates on progress.

• Create project dashboards and reports.

• Assist Program Manager in providing status reporting and analysis to senior leadership.

Client Experience

• Demonstrate a comprehensive understanding of the sponsor’s division, product, strategy, and priorities by achieving project goals and delivering results.

• Manage scope to minimize “scope creep” and recommend solutions as business needs change.

• Collaborate and negotiate project goals across division leaders and systems.

• Deliver recommendations to Stakeholders, Steering Committees, and Sponsors; implement action plans.

• Enhance client experience by anticipating needs and initiating actions for successful completion.

• Actively manage stakeholder expectations with consistent updates, problem resolution, and clear communication.

• Oversee creation of product announcements and updates to client demonstration materials.

Analysis

• Lead business analysis to determine how changing needs will affect the system or product; clearly articulate needs and solutions with supporting analysis.

• Ensure best practices are applied across all project phases.

• Track project costs and benefits to ensure ROI.

• Assist in resolving critical issues that may derail a project.

• Participate in post-project reviews and document lessons learned.

People Management

• Coach and mentor Business Analysts (direct or indirect reports).

• Provide feedback for performance reviews and development plans.

Qualifications

• BA/BS degree and/or equivalent work experience.

• 8+ years related work experience.

• Financial Services industry experience and knowledge of Custody operations strongly preferred.

• Demonstrated understanding of project management principles, tools, and techniques (business case development, ROI analysis, planning, issues management).

• Ownership and follow-through on tasks; results-oriented with strong decision-making skills.

• Flexible and able to handle multiple priorities.

• Creative thinking and intellectual curiosity.

• Strong problem-solving and sound judgment.

• Analytical skills with strong organizational and time management ability.

• Strong attention to detail.

• Excellent verbal, written, and presentation skills with all audiences.

• Negotiation and mediation skills.

• Strong interpersonal and proven leadership skills.

• Knowledge of general regulatory environment and industry standards.

• Direct knowledge of BBH Investor Services products and disciplines is a plus.

• Knowledge of Agile methodologies/delivery approach.