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Service Desk Technician

Baltimore, MD, US • Posted 22 hours ago • Updated 1 hour ago

Full Time

Part Time

On-site

USD $20-25/hr

Fitment

Dice Job Match Score™

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Job Details

Skills

12 years of customer support
help desk
or technical support experience.
Experience with Windows operating systems
Microsoft Office
and PC hardware troubleshooting.
Strong knowledge of desktop/laptop configuration
software installation
and network connectivity.

Summary

DatamanUSA is looking for a Service Desk Technician for our direct client based in MD. This is a great opportunity for someone who is a quick learner with excellent people skills.

Job Details:

Job Title: Service Desk Technician

Location: Baltimore, MD

Duration: 6 months

Basic Qualifications:

*) Associate Degree in Information Technology, Computer Science, or a related field (or equivalent combination of education and experience).

*) 1-2 years of customer support, help desk, or technical support experience.

*) Experience with Windows operating systems, Microsoft Office, and PC hardware troubleshooting.

*) Strong knowledge of desktop/laptop configuration, software installation, and network connectivity.

*) Excellent verbal and written communication skills.

*) Strong customer service, problem-solving, and multitasking abilities.

Preferred Qualifications:

*) Experience supporting enterprise IT environments.

*) Familiarity with ticketing systems and IT service management.

*) Experience providing executive/VIP support.

*) Ability to work independently while managing multiple priorities.

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Dice Id: 10109429
Position Id: DatamanUSA - 9218-9224-1785780987
Posted 22 hours ago

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