Systems Engineer SME (ServiceNow)

Hybrid in Alexandria, VA, US • Posted 30+ days ago • Updated 1 hour ago
Contract Independent
Contract Corp To Corp
Contract W2
Hybrid
Depends on Experience
Company Branding Image
Fitment

Dice Job Match Score™

🧠 Analyzing your skills...

Job Details

Skills

Summary

We are seeking a highly experienced Systems Engineer with deep expertise in ServiceNow to lead the configuration, development, and maintenance of performance analytics dashboards and reports. This role involves translating complex data into actionable insights, automating reporting workflows, and ensuring seamless integration with external analytics tools. The ideal candidate will support leadership decision-making by providing accurate, timely, and compliant service management analytics within a fast-paced environment.

Key Responsibilities:

  • Design, configure, and maintain ServiceNow Performance Analytics dashboards and reports that effectively deliver KPIs, SLA metrics, and operational insights.
  • Extract, analyze, and interpret ITSM data from ServiceNow to inform strategic and operational decision-making.
  • Develop and automate reporting workflows within ServiceNow to improve efficiency, reduce manual effort, and enhance data accuracy.
  • Collaborate with stakeholders to gather detailed requirements and convert business needs into tailored ServiceNow dashboard solutions.
  • Ensure all analytics and reporting activities comply with data governance and security standards, handling sensitive information appropriately.
  • Provide ongoing technical support, troubleshooting, and optimization of ServiceNow analytics components and integrations with other systems.
  • Integrate ServiceNow data with external business intelligence platforms and reporting tools, such as Power BI, when required.

Qualifications:

  • Must be legally authorized to work in the United States without employer sponsorship, now or in the future.
  • Bachelor''s degree or higher, with 12+ years of relevant experience, or an equivalent combination of education and experience.
  • Active Secret clearance required.
  • Current DoD 8570 IAT Level II certification (e.g., Security+ CE, CySA+).
  • Extensive hands-on experience with ServiceNow Performance Analytics, reporting, and dashboard development.
  • Strong understanding of ServiceNow data models, tables, scripting (JavaScript, GlideScript), and customization techniques.
  • Proven ability to define KPIs, manage SLA tracking, and develop operational metrics within ITSM frameworks.
  • Experience integrating ServiceNow with external Business Intelligence tools and platforms.
  • Knowledge of ITIL processes and best practices for service management.
  • Excellent communication skills with the ability to convey complex technical information to diverse audiences.

Preferred Skills:

  • Experience with Power BI for report creation, dashboard migration, and data visualization.
  • Proficiency with REST APIs for data integration between ServiceNow and external platforms.
  • Familiarity with Linux environments and command-line tools for automation and scripting.

Pay Rate: $70.00 - $75.00 Hourly 

 

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
  • Dice Id: 10112156
  • Position Id: 111888
  • Posted 30+ days ago

Company Info

About GDH

GDH is a technology workforce solutions provider committed to always giving and delivering more. Better talent. More client and consultant support. Greater service. World-class outcomes. Providing technology staffing, project solutions, and recruitment process outsourcing (RPO), we will be able to deepen our understanding of your business challenges, stay up to date with industry trends, and enhance our ability to create custom solutions to help achieve your business outcomes. We have established ourselves as a trusted partner to countless businesses operating in the communications sector. Our primary goal is to source and recruit the most talented professionals, assemble teams of skilled specialists, create innovative recruitment and professional services strategies that drive growth and foster innovation.

GDH Benefits

GDH offers a range of employee benefits that are designed to promote well-being and help maintain a healthy work-life balance. These comprehensive benefits cover various aspects of an employee's life and aim to enhance their overall experience with the company. Our health benefits include three medical insurance options with access to KISx Card, Zero Card, and HealthJoy concierge services. Other plan offerings include dental, vision, life, disability, supplemental insurance, and pet insurance plans. Enjoy additional perks like holiday pay, 401(k) plan, direct deposit, an employee referral program, work-life balance benefits, a Wellbeats membership, a discounted gym membership program, and more!  For more detailed information on benefits, please go to GDH’s website under the tab for candidates.

GDH provides equal employment opportunities (EEO) to all employees and applicants for
employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, veteran's status or any other category protected by law. In addition to federal law requirements, GDH Consulting, Inc. complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities and/or employees. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, benefits and training. Applicants with disabilities that require an accommodation or assistance in applying and/or for interviewing, please contact our HR Department.

Please visit GDH's website for notice of collection for California applicants.

 

About_Company_One
Create job alert
Set job alertNever miss an opportunity! Create an alert based on the job you applied for.

Similar Jobs

Bentonville, Arkansas

5d ago

Easy Apply

Contract, Third Party

Depends on Experience

Tulsa, Oklahoma

6d ago

Easy Apply

Contract, Third Party

Depends on Experience

Search all similar jobs