Job DescriptionReadiness Delivered. Kratos is a leader in assured aerospace communication solutions and services. We are cutting-edge innovators and creative problem solvers working collaboratively to solve our customers' toughest challenges. Our culture is fast-paced and innovative. We are a trusted partner-driven by doing the right thing and achieving maximum success for our customers, our partners and ourselves.
As a
Knowledge Management Specialist, you will use your knowledge and skills in applying knowledge management (KM) concepts, methods and tools to address the information management, information sharing cadence, and research needs of the organization. This knowledge and process specialist will manage the overall process for the organization to plan, coordinate, manage, share, and control information. This specialist will identify and analyze data, information, and knowledge requirements to facilitate the discovery and dissemination of decision quality information. To achieve these objectives, you will leverage the interaction of people, processes, and enterprise technologies to capture, store, organize, share, and control implicit and explicit knowledge. You will leverage continuous process improvement techniques to improve mission processes and enhance access to relevant cross-functional information in a collaborative, timely, and contextual manner. In short, you will promote organizational information as a reusable, shared, consistent, and compliant resource for the organization. Additionally, you will be assisting and supporting the KSF Organization and the PMO. The position requires business, people, process, and knowledge organization acumen and you must demonstrate strong organizational and time management skills, as well as have strong communication and client service skills. Ability to correspond with customers professionally via telephone, email, and MS Teams and the flexibility to adapt to change and assume additional responsibilities, as assigned. Evaluate business processes and analyze work processes in the operational business areas to ensure that the job aids, education, and updates are created/provided in compliance with regulatory and business requirements. Must have the ability to act as a knowledge management liaison and develop relationships with customers for the purpose of process improvement, communication development, and training for the knowledge management team. Comprehend and recognize key barriers to KM behavioral change and develop effective change management programs.
Also, responsible for administering, optimizing, and governing enterprise KM tools to ensure information is accurate, accessible, and reusable across the organization. This role serves as the subject matter expert for KM platforms, configuring sites, taxonomies, metadata, templates, and workflows to support business processes and knowledge sharing. The position partners with stakeholders to translate operational needs into effective KM tool solutions, ensuring alignment with governance standards, compliance requirements, and user experience best practices.
Experience and Skills- 5 years experience in knowledge management field
- 5 years of professional experience in Customer Success and customer vertical(s); experience in direct customer or client-facing roles.
- Experience and knowledge using the Atalassian tool suite (Confluence and Jira), SharePoint 365, Percipio training tool, Salesforce, and Costpoint financial tool
- Experience with facilitating knowledge and information gathering activities, requirement elicitation discussion, and data discovery for our customers and for the knowledge management team
- Ability to be a self-starter and work independently with minimal direct oversight
- Knowledge of KM principles and experience with document control, file-naming convention, process improvement techniques, tagging, or other principals to aid in organization, discovery, and use of digital information
- Apply expertise in KM tools and deploy information management and content management strategies
- Analyze business processes, interview stakeholders, and evaluate strategic methods for process improvement and knowledge management solutions for customers
- Assists in implementation of operational process improvement initiatives on a regular basis, as well as through long-term projects.
- Coordinate with customers and other quality team members to obtain content for agent/customer communications.
- Identifies agent/customer communication needs and makes recommendations
- Excellent organization and time management skills
- Ability to communicate effectively with technical team members, managers, and customers
Preferred Skills and Experience - High competency/experience in all knowledge tools (enterprise tools)
#LI-Hybrid The grade-based pay range for this job is listed below. Individual salaries within that range are determined through a wide variety of factors including but not limited to education, experience, knowledge, and skills. Competitive salary based on experience and education
Salary Range: $81,000-$122,000
Kratos is valued for our ability to design and deliver leading edge, resilient solutions for aerospace communication, control, awareness and mission success across a continuum of offerings-from commercial to tailored custom solutions and integrated programs. Customers trust us to stay relevant and know we are in it for the long-haul. We bring both the capability and confidence that our customers value and depend on. And we always deliver.
This posting will close within 90 days from the Posting Date. Job Benefits- Medical, Dental & Vision Insurance Coverage
- Life/ADD & Short/Long Term Disability Insurance
- 401(k) Savings Plan
- Employee Stock Purchase Plan (ESPP)
- Paid Time-Off (PTO)
- Holidays
- Education Reimbursement
Never miss an opportunity! Create an alert based on the job you applied for.