Seismic Expert — User & Access Operations Specialist
Focus: User provisioning, user lifecycle management, license audits, support inbox, evolve how we grant access to content, drive audience alignment (between Seismic and the broader organization).
Responsibilities
· Process user access requests within 24 hours. Provision access and ensure correct roles and permissions are set
· Conduct platform license audits on a regular cadence
· Monitor role changes from re-orgs and update user profiles in bulk accordingly (monthly)
· Manage deactivation/reactivation requests within 24 hours
· Maintain documentation of core user groups, their purpose and permissions (Internal/External Sales, Sales Ops, Marketing, Product, etc.)
· Create a dynamic rule-based approach to grant content access for the various audiences we serve
· Monitor content profiles for adoption and conduct profile maintenance
· Perform initial diagnostic assessment and resolve common issues
· Respond to Seismic Support inbox inquiries within an hour and reroute complex requests to the relevant stakeholders
· Research support- queue workflow improvements, including ChatGPT theme analysis
· Identify future opportunities for automated user-provisioning workflows
· Build/maintain Seismic dynamic reports, dashboards, and core metrics
· Perform platform health monitoring
· Define standardized (“canned”) dashboard templates
· Improve or redesign reporting architecture
· Document Seismic configurations, dependencies, and process flows
· Document upstream and downstream partner groups
· Evaluate Seismic releases
· Perform regression testing and impact analysis
· Pilot early-access features and update documentation accordingly
· Maintain platform configuration references
· Maintain Seismic change log
Skills Needed
· Strong stakeholder communication and support triage capabilities
· Customer service orientation and excellent written communication skills
· Strong SaaS platform administration and role bases access management
· Ability to design scalable, rule-based access and content distribution models
· Reporting and dashboard development with strong analytical skills
· Process mapping of onboarding/offboarding workflows
· Clear documentation and configuration management discipline
· Experience with regression testing, release evaluation, and impact analysis
· Ability to document business requirements, do unit testing/ regression testing, facilitate end users training
· Troubleshooting, diagnostic, and root cause analysis skills