Seismic Platform Operations & Access Administrator

Seismic Expert — User & Access Operations Specialist

Focus: User provisioning, user lifecycle management, license audits, support inbox, evolve how we grant access to content, drive audience alignment (between Seismic and the broader organization).

Responsibilities

· Process user access requests within 24 hours. Provision access and ensure correct roles and permissions are set

· Conduct platform license audits on a regular cadence

· Monitor role changes from re-orgs and update user profiles in bulk accordingly (monthly)

· Manage deactivation/reactivation requests within 24 hours

· Maintain documentation of core user groups, their purpose and permissions (Internal/External Sales, Sales Ops, Marketing, Product, etc.)

· Create a dynamic rule-based approach to grant content access for the various audiences we serve

· Monitor content profiles for adoption and conduct profile maintenance

· Perform initial diagnostic assessment and resolve common issues

· Respond to Seismic Support inbox inquiries within an hour and reroute complex requests to the relevant stakeholders

· Research support- queue workflow improvements, including ChatGPT theme analysis

· Identify future opportunities for automated user-provisioning workflows

· Build/maintain Seismic dynamic reports, dashboards, and core metrics

· Perform platform health monitoring

· Define standardized (“canned”) dashboard templates

· Improve or redesign reporting architecture

· Document Seismic configurations, dependencies, and process flows

· Document upstream and downstream partner groups

· Evaluate Seismic releases

· Perform regression testing and impact analysis

· Pilot early-access features and update documentation accordingly

· Maintain platform configuration references

· Maintain Seismic change log

Skills Needed

· Strong stakeholder communication and support triage capabilities

· Customer service orientation and excellent written communication skills

· Strong SaaS platform administration and role bases access management

· Ability to design scalable, rule-based access and content distribution models

· Reporting and dashboard development with strong analytical skills

· Process mapping of onboarding/offboarding workflows

· Clear documentation and configuration management discipline

· Experience with regression testing, release evaluation, and impact analysis

· Ability to document business requirements, do unit testing/ regression testing, facilitate end users training

· Troubleshooting, diagnostic, and root cause analysis skills