Help Desk Technician

This position is 5 days per week on-site in Powell, TN.
Shift: Mon-Friday 8am to 5pm + rotating on-call schedule (additional pay provided for on-call work)
Description
Our client is looking to add a help desk technician to their team. This tech will support healthcare end-users with the client's automated inventory management/charge capture systems as well as some general PC software issues. The system uses RFID technology to monitor inventory levels and track medical device/consumable usage for healthcare providers and integrates the data into providers' existing IT systems. The team gets about 400-500 tickets/month and uses a Salesforce ticketing system. Techs should have a solid understanding of IT basics/fundamentals.
Top Skills Required:

1. Call center experience at a support center or other customer service team. Does not have to be highly technical but candidates must understand IT basics/fundamentals.
2. Customer-first mindset and good communication skills. The end-users for this team do not generally call in upset but they are healthcare providers that expect immediate white-glove service. This means listening to the issue carefully and providing a clear explanation of how to get the product working right. (Candidates must have worked with non-technical end-users.)
3. Initiative and drive to grow, not someone who will sit idle when there is not an active ticket in progress.

Skills
customer service, phone support, service desk, ticketing system, help desk support, technical support, troubleshooting
Additional Skills & Qualifications
Excellent Written and verbal communication
Previous customer support experience
Job Type & Location
This is a Contract to Hire position based out of Powell, TN.
Pay and Benefits
The pay range for this position is $18.00 - $20.00/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long-term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a fully onsite position in Powell,TN.
Application Deadline
This position is anticipated to close on May 19, 2026.
>About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.