Help Desk Analyst

Remote • Posted 11 days ago • Updated 19 hours ago

Contract W2

No Travel Required

Remote

$20+

Fitment

Dice Job Match Score™

⭐ Evaluating experience...

Job Details

Skills

Active Directory
Microsoft
Microsoft Excel
Microsoft Office
Microsoft Outlook
Microsoft Windows
Communication
Help Desk
Performance Management
Policies and Procedures
IT Operations
Information Systems
Mainframe
Microsoft Windows Server
Preventive Maintenance
Project Management
ROOT
Training

Summary

Job Title:Help Desk Analyst Job ID: 26-00669 Location:Trenton, NJ(Remote) Duration:04 Months of Contract

Help Desk Coordinator will assist customers with computer and application issues to determine the root cause of a problem and perform the necessary functions to resolve the problem. Excellent communication skills and computer knowledge is preferred.
Position is Remote. Hours are Monday through Friday- 2 pm to 10 pm This position is fully remote with the exception of the first several weeks for training. Training is Monday - Friday 8:30 am - 4:30 pm.

Note: 35 hour workweek.

All training will be conducted on premises at Trenton, NJ.
2-year college degree or equivalent technical study - preferred
Training on the Client procedures and system will be provided.

SUMMARY:

The ideal Helpdesk Coordinator will have knowledge and experience supporting and troubleshooting various Microsoft applications.
The analyst is an excellent communicator, able to speak to end users positively and explain technical detail in a manner they can understand.
They can demonstrate the ability to work well in a fast-paced, iterative, deadline-driven environment and have the ability to organize, prioritize, and meet established deadlines.
The analyst will adhere to established Help Desk IT policies, procedures and standards and ensure conformance with information systems goals and procedures.

Qualifications and Skills Desired:

Microsoft Windows 10
Knowledge of Microsoft Windows Server, Active Directory, and Office 365 training on Client mainframe systems will be provided.
Experience using Microsoft Excel, Word and Visio
Must have good clear communication skills

Responsibilities:

Maintain a thorough working knowledge of the day-to-day operating environment, available tools, and applications.
Maintain a working knowledge of Help Desk and IT Operations procedures.
Log all incoming problems and requests and actions taken to resolve them.
Provide first response help desk support to all customers and users.
Provide assistance in the areas of site support, and project specific assignments. Attempt to troubleshoot and resolve problems and satisfy requests.
Provide support for Client business applications.
Provide follow-up status to end-users in accordance with specified support policies and procedures.
Ensure closed problems are adequately documented.

Skill Matrix:

Skill	Required / Desired	Amount	of Experience
Experience with customer service	Required	2	Years
Experience working in a position requiring calm demeanor when dealing with upset users	Required	2	Years
Data entry	Required	3	Years
Experience using email (Outlook)	Required	2	Years
Experience with MS Excel	Highly desired	1	Years
Experience with MS Word	Highly desired	1	Years
Experience with MS Visio	Highly desired	1	Years

Compensation:
The hourly rate for this position is $20.00 per hour.

Factors that may affect starting pay within this range may include [geography/market, skills, education, experience, and other qualifications of the successful candidate].

Benefits:
Sunrise offers ACA-compliant medical coverage/dental insurance/vision insurance to all employees. We also offer Sick time benefits as required per State regulations.

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Dice Id: sunrise
Position Id: 26-00669
Posted 11 days ago

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Help Desk Analyst

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