Job#: 3021365 Job Description: Senior ServiceNow Developer SUBFAMILY SUMMARY- Designs, develops, configures, and enhances ServiceNow applications and modules to support functional or operational areas.
- Analyzes complex business problems and translates them into scalable and sustainable ServiceNow platform solutions, leveraging native capabilities before customization.
- Provides technical expertise in identifying, evaluating, and developing ServiceNow workflows, integrations, and automation that are cost-effective and meet user requirements.
- Analyzes existing ServiceNow applications, formulates logic for new modules, prepares flow diagrams, scripts, and performs unit and platform testing.
- Participates in selection of ServiceNow plug-ins, integrations, and application frameworks.
- Assists with development of annual and 5-year capital IT budgets related to the ServiceNow platform.
- Participates in business strategies and objectives that influence enterprise workflow automation and IT Service Management (ITSM), IT Operations Management (ITOM), IT Asset Management (ITAM), and other modules.
- Develops upgrade, migration, and implementation plans for ServiceNow releases and applications. Prepares and obtains approvals for development and platform documentation.
- Configures system settings, workflows, UI policies, business rules, and client/server scripts in ServiceNow.
- Plans and executes unit, integration, regression, and UAT cycles for ServiceNow releases and enhancements.
- Trains users in adoption, implementation, and proper use of developed ServiceNow solutions.
JOB RESPONSIBILITIES- Diagnoses complex issues within the ServiceNow platform, including workflow errors, automation gaps, integrations, and performance concerns.
- Performs advanced analysis, configuration, development, and implementation of ServiceNow applications and custom solutions for business units.
- Maintains and enhances complex ServiceNow application components using JavaScript, Flow Designer, IntegrationHub, and scoped/custom applications.
- Leads coordination and facilitates interactive design sessions with business and technical stakeholders.
- Creates functional and technical specifications for ServiceNow solutions, including data models, process flows, and integration patterns.
- Develops and executes detailed test plans, automated tests when applicable, and ongoing quality monitoring.
- Guides business units in defining UAT scripts, testing outcomes, and training materials for ServiceNow deployments.
- Provides day-to-day support for ServiceNow users and junior developers.
- Drives improved user productivity through workflow optimization, automation, and best-practice platform usage.
- Leads other developers during prototype creation, configuration, development, testing, and deployment phases.
- Supports efforts around data imports, CMDB maintenance, data normalization, and reconciliation within ServiceNow.
- Identifies and resolves process gaps; contributes to security/authorization (ACL) design.
- Contributes to annual and 5-year capital IT budgets related to enterprise workflow automation initiatives.
ADDITIONAL RESPONSIBILITIES FOR P3 - SENIOR LEVEL- Contributes proactively to IT strategy based on ServiceNow platform direction, product roadmap, and internal needs.
- Acts as liaison between business units and IT teams to advance enterprise workflow digitization.
- Provides leadership and mentorship to ServiceNow administrators and junior developers.
- Participates in project initiation; defines high-level ServiceNow functional requirements.
- Partners with PMO to plan development cycles, scope work, and support project scheduling.
- Ensures alignment of ServiceNow development methodologies with project needs and industry best practices.
- Independently gathers and documents business requirements for new modules and enhancements.
- Establishes and manages moderate-sized ServiceNow project plans.
- Leads integration design and support for systems connecting to ServiceNow (e.g., HRIS, monitoring tools, asset systems, SSO, data feeds).
- Contributes to developing Centers of Excellence for workflow, CMDB, automation, and Service Integration & Management (SIAM).
- Champions governance, coding standards, platform best practices, and performs code/design reviews.
- Performs other duties as assigned.
MINIMUM QUALIFICATIONS / KNOWLEDGE / SKILLS / ABILITIES- Bachelor's degree in Computer Science, Information Systems, Business Administration, or related field.
- 5+ years of IT experience with at least 3-5 years of hands-on ServiceNow development experience.
- Proven experience with JavaScript, ServiceNow APIs, Glide scripting, workflow/Flow Designer, UI Policies, Business Rules, Script Includes, Client Scripts, and Catalog Items.
- Experience with at least two full ServiceNow module implementations (e.g., ITSM, ITOM, ITAM, HRSD, CSM, SecOps).
- Strong understanding of SDLC, Agile methodologies, and ServiceNow update set migration processes.
- Demonstrated knowledge of ServiceNow data models, CMDB, and integration patterns.
- Strong understanding of SQL and relational database concepts.
- Ability to facilitate collaborative design and requirements sessions.
- Strong communication, technical writing, and documentation skills.
- Strong analytical and problem-solving abilities.
- Demonstrated project management capabilities.
- Customer-focused attitude; ability to support diverse stakeholders.
- Strong organizational and multi-tasking abilities.
- Ability to work effectively with technical and non-technical teams.
DESIRED QUALIFICATIONS- ServiceNow Certified System Administrator (CSA).
- One or more additional ServiceNow certifications (ITSM, ITOM, HRSD, App Engine, etc.).
- Experience with SQL Server or Oracle.
- Experience with Windows Server or Linux-based environments.
- Experience with automated testing tools (e.g., ATF, HP Quality Center).
- Experience with API integrations, IntegrationHub spokes, or mid-server configurations.
Apex Systems is a world-class IT services company that serves thousands of clients across the globe. When you join Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRated's Best of Staffing in Talent Satisfaction in the United States and Great Place to Work in the United Kingdom and Mexico. Apex uses a virtual recruiter as part of the application process. Click for more details.
Apex Benefits Overview: Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our 'Welcome Packet' as well, which an Apex team member can provide.
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