Program Coordinator (Customer Insights & Data) We are seeking a motivated and detail-oriented Program Coordinator (Customer Insights & Data) to support strategic initiatives focused on customer experience, reporting, and operational execution. This role is ideal for an early-career professional looking to build experience in analytics, consulting-style operations, and cross-functional program coordination. The ideal candidate is highly organized, data curious, comfortable working in spreadsheets and reporting tools, and eager to learn how customer insights translate into business decisions.
This is a strong opportunity for someone looking to grow into future roles within program management, business operations, analytics, consulting, or customer strategy.
Location: Buckhead, Atlanta, GA
Work Schedule: Onsite 4 days per week
Key Responsibilities Customer Insights & Data Support (40%) - Assist with reporting related to customer feedback, surveys, support trends, usage data, and customer journey metrics.
- Maintain dashboards and recurring reports using Excel, Google Sheets, Tableau, Qualtrics, or similar tools.
- Review qualitative and quantitative data to identify trends and summarize key takeaways.
- Ensure data accuracy, clean reporting files, and organized customer/contact lists.
- Support preparation of leadership presentations and business summaries.
Program Coordination & Execution (60%) - Support internal programs by tracking timelines, deliverables, milestones, and stakeholder action items.
- Coordinate meetings, status updates, follow-ups, and project documentation.
- Assist with survey launches, system setup, testing links, and troubleshooting issues.
- Help maintain process documentation, SOPs, and workflow trackers.
- Partner cross-functionally with operations, customer success, product, and leadership teams.
- Provide day-to-day support on strategic initiatives and special projects.
Required Qualifications - 1-3 years of experience in coordination, analytics, operations, customer support, consulting support, or related roles.
- Strong Excel or Google Sheets skills including formulas, sorting, filtering, and reporting.
- Strong organizational skills with ability to manage multiple priorities.
- Clear written and verbal communication skills.
- Comfortable learning new tools and systems quickly.
- Analytical mindset with strong attention to detail.
Preferred Qualifications - Experience with Tableau, Power BI, Qualtrics, Salesforce, ClickUp, or CRM/reporting systems.
- Exposure to customer experience, customer success, SaaS, healthcare tech, or consulting environments.
- Experience creating presentations or summaries for leadership teams.
Ideal Candidate Profile - Organized and dependable
- Curious and eager to learn
- Strong communicator
- Analytical and proactive
- Comfortable in fast-paced environments
- Team-oriented with strong follow-through
Why Join
This role offers direct exposure to leadership, hands-on experience with data and business operations, and a clear path for growth into analytics, consulting, operations, or program management careers. TSG is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
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