Advanced Data Operations Analyst

Job#: 3030059

Job Description:
Advanced Data Operations Analyst

Location: Atlanta, Georgia (Remote)
Employment Type: Contract

Role Overview

The Data Operations Analyst supports analytics and data processing operations by monitoring workflows, producing operational reports, and ensuring timely, accurate delivery of data-driven outputs. This role partners closely with analytics, data delivery, and leadership teams to provide visibility into performance metrics, volumes, and service levels. The position requires strong analytical thinking, clear communication skills, and a working familiarity with business intelligence and data tools.

Key Responsibilities

• Prepare, validate, and distribute recurring operational and performance reports, such as cycle times, volumes, and SLA metrics.
• Monitor data processing activities to identify delays, data quality issues, or anomalies and coordinate resolution with cross-functional teams.
• Support service level tracking and performance management initiatives through metric analysis and reporting.
• Collaborate with analytics, data engineering, and operations teams to ensure consistent, accurate data outputs.
• Communicate status updates, trends, and risks to stakeholders in a clear and concise manner.
• Maintain documentation and standardized reporting processes to support operational efficiency and auditability.

Required Qualifications

• Experience in an analytics, data operations, customer service analytics, or performance management role.
• Strong attention to detail with the ability to interpret and validate data outputs.
• Proven ability to communicate data findings to both technical and non-technical audiences.
• Experience working in cross-functional, matrixed environments.

Core Competencies

• Analytical and problem-solving skills
• Data accuracy and quality awareness
• Process orientation and operational discipline
• Clear written and verbal communication
• Collaboration and stakeholder engagement

Preferred Qualifications

• Working familiarity with Power BI, including reviewing dashboards, validating metrics, and understanding visualizations.
• Basic to intermediate familiarity with SQL Server, such as reading queries, validating results, or performing simple data checks.
• Understanding of data pipelines, reporting workflows, or operational metrics.
• Experience supporting SLA, KPI, or performance reporting.

Compensation

The pay rate for this position is $45.00 per hour. Compensation may vary based on factors including but not limited to skills, experience, and location.

This employer is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.

Apex uses a virtual recruiter as part of the application process. Click for more details.

If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Benefits Department at or .

Apex Systems is a world-class IT services company that serves thousands of clients across the globe. When you join Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRated's Best of Staffing in Talent Satisfaction in the United States and Great Place to Work in the United Kingdom and Mexico. Apex uses a virtual recruiter as part of the application process. Click for more details.

Apex Benefits Overview: Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our 'Welcome Packet' as well, which an Apex team member can provide.