Configuration Manager

Job Role: Configuration Manager

Location: Mechanicsville, VA

Seeking a highly skilled Configuration Manager with ITIL certification to join

our IT Service Management team. The Configuration Manager is responsible for

establishing, governing, and continuously improving the Configuration

Management process within the ITSM framework. This role ensures accuracy,

integrity, and traceability of Configuration Items (CIs), enabling effective

incident, change, problem, and asset management. The Configuration Manager

maintains the CMDB (Configuration Management Database), enforces process

compliance, and partners with technical teams to ensure reliable service

delivery. This role is critical in ensuring that our configuration management

processes are thorough, efficient, and aligned with ITIL best practices. This

role will be responsible for collaborating across functional areas to maintain

the integrity of our Configuration Management Database (CMDB), supporting

change management, and driving continuous improvement across IT services. An

ideal candidate will have extensive experience integrating and managing Azure

resources within a third party CMDB.





Key Responsibilities

Develop, implement, and maintain configuration management policies and processes in line

with ITIL standards and Commonwealth of Virginia (COV) policy.

Own and manage the CMDB, ensuring accuracy, completeness, and compliance.



Collaboratewith Change, Incident, and FinOps teams to ensure seamless service delivery.

Define and enforce policies for configuration item (CI) identification, control, and

reporting.

Work closely with Infrastructure, Network, Security, and Application teams to gather and maintain CI information.



Monitor and audit configuration data to ensure quality and reliability.

Establish and track KPIs/metrics for Configuration Management maturity and CMDB health.



Provide leadership and guidance to IT teams on configuration management best practices.



Support IT governance, risk, and compliance initiatives.



Qualifications





ITIL

Foundation certification (Intermediate or Expert level preferred).



Proven

experience in Configuration Management within an ITIL environment.



Proven

experience in Configuration Management within an Azure environment.



Strong

knowledge of Ivanti Neurons for ITSM



Strong understanding of ITIL v3/v4

processes especially Configuration, Change, Incident, and Problem Management.



Hands-on experience with a CMDB tool- Ivanti Neurons for ITSM

including CI class modeling and discovery tools.



Excellent

analytical, problem-solving, and documentation skills.



Ability

to work collaboratively across technical and business teams.



Strong

communication and stakeholder management skills.



Preferred Skills

Experience with automation tools for configuration management.



Familiarity with cloud environments (Azure, AWS, Google Cloud Platform).

Knowledge of automation, discovery tooling, and scripting (e.g., PowerShell, Python).

Familiarity with audit and compliance frameworks

Knowledge of COV policies and standards.

Required/Desired Skills