Technical Product Owner Contact Center / Telephony

Technical Product Owner – Contact Center / Telephony
Location: Hartford, CT
Duration: 6 Months


Product Owner

Contact Center / Telephony systems

Python
Azure ecosystem
Power BI (data visualization)
PostgreSQL (or similar relational databases)
Kubernetes (K8s) concepts and containerized environments
AI/ML applications in customer service (chatbots, voice analytics, automation
cloud-native architectures-Microservices, API



Telephony systems -Cisco UCCE/UCCX, Genesys Voice, Avaya Aura, Amazon Connect, IVR, ACD, Call Routing, VoIP, SIP OR
Contact Center keywords: Genesys, Cisco UCCE/UCCX, Avaya, Amazon Connect, NICE CXone, Five9, IVR, ACD, Call Routing, CTI, Customer Experience (CX), Contact Center Operations, Voice/Chat Support Platforms.

Preferred Industry Exp:

Contact Center / Customer Service
Telecommunications (Telecom)
Call Center Operations
Customer Experience (CX)
Banking & Financial Services (large contact centers)
Insurance
Healthcare Member Services
Retail Customer Support