Summary/Objective:
At Kyra Solutions, we implement business solutions for government workers with best-of-breed technology platforms. Our goal is to improve the effectiveness and quality of work life for state workers in capitals across the U.S. to help better the lives of citizens they serve. State agencies choose Kyra for our dedicated team of experts who ensure the success of every project through client empathy, expert knowledge, and a dedication to value-based outcomes. As Kyra continues to reach new heights nationally, our in-office and remote team members are growing with it. We believe we must and do put our people first to produce the quality our clients expect and deserve. Kyrians are provided a growth track for long-term career success and continuous professional development. If you are looking to make an impact in your community and create a career you can be proud of, we encourage you to apply!
Title
Project Manager/ Business Analyst (On-site & Full-Time)
Required Skills and Experience
* Bachelor s degree in Information Systems, Business, or related field (Master s preferred).
* 5+ years of experience managing complex Salesforce or CRM implementation projects.
* 3+ years managing technology projects in public sector or government environments.
* Strong understanding of Salesforce ecosystem (Sales, Service, Experience Cloud, PSS, GovCloud).
* Exceptional communication, documentation, and stakeholder engagement skills.
* Exceptional ability to lead cross-functional, multi-vendor teams under bureaucratic constraints.
* Strong negotiation and facilitation skills to reconcile IT, policy, and operations interests.
Preferred Certifications
* PMP and/or Prince 2 Certification
* Salesforce Certified Administrator or Salesforce Business Analyst Certification
* Salesforce Certified Consultant (Public Sector, Service Cloud, or Experience Cloud)
* Certified ScrumMaster (CSM) or SAFe Agile
* Security+ or equivalent
Roles and Responsibilities
* Lead the end-to-end delivery of Salesforce projects from initiation through deployment and post-go-live support.
* Define project scope, milestones, and deliverables aligned with government timelines and funding cycles.
* Manage project budgets, resource allocations, and risk registers in accordance with PMO or agency standards.
* Implement effective change control and governance to ensure compliance with contracts and SOWs.
* Serve as the primary liaison between government clients, technical teams, and executive sponsors.
* Facilitate stakeholder workshops, requirement sessions, and steering committee meetings.
* Manage implementation of Salesforce Public Sector Solutions (PSS), Experience Cloud, and related modules.
* Ensure compliance with public-sector frameworks including FedRAMP, NIST, CJIS, or StateRAMP.
* Conduct stakeholder interviews, workshops, and process mapping sessions across multiple agencies or departments.
* Elicit, document, and validate functional and non-functional requirements for Salesforce Public Sector Solutions (PSS), Experience Cloud portals, and case management systems.
* Translate complex public-sector policies and procedures into configurable Salesforce features and workflows.
* Develop user stories, acceptance criteria, and business process documentation in tools such as Jira or Confluence.
* Partner with Solution Architects, Developers, and Product Owners to ensure requirements are understood, feasible, and aligned with Salesforce best practices.
* Recommend improvements and assist in backlog grooming for Agile delivery.
* Analyze existing case management, licensing, permitting, or citizen service processes and recommend Salesforce-enabled efficiencies.
* Ensure all documentation and requirements align with government compliance, audit, and reporting standards.
* Collaborate on grant, budget, or legislative reporting requirements integrated within Salesforce.
* Prepare status reports, requirement traceability matrices (RTMs), and process diagrams.
* Maintain detailed documentation for system requirements, process flows, and future enhancements.
* Assist in developing training materials and user guides to support end-user adoption and change management efforts.
* Lead multi-disciplinary teams of Salesforce administrators, developers, analysts, architects, data analysts and partners.
Location
Tallahassee, FL
Duration
Full Time
Work Environment:
* You and your manager will work together to determine the appropriate split of in-office and/or remote work.
Physical Demands:
* Remaining in a stationary position, often standing or sitting for prolonged periods.
* Communicating with others to exchange information.
* Repeating motions that may include the wrists, hands and/or fingers.
* Position Type and Expected Hours of Work: Full-Time, M-F: 9:00AM - 5:00PM EST
Why Kyra:
Founded in 1997, Kyra Solutions is a national leader in transportation technology and regulatory solutions in government. We specialize in the art and science of digital transformation in government. Our commitment to providing the highest level of service and tailored solutions has supported our consistent double-digit growth for over a decade. We are headquartered in the greater Tampa Bay area with other offices across Florida and an innovation center in Silicon Valley, CA.
Because of our dedication to our employees, we have won a Best Companies to Work for in Florida 2 years in a row by Florida Trend magazine. Kyra has won other numerous awards including the coveted INC magazine s one of America s Fastest Growing Companies several years in a row. Kyra s commitment to our employees, to best practices in project management and business analysis, and to solution development has led to our achievement in becoming the first Project Management Institute certified company in Florida. Our proven successful track record has resulted in several prestigious awards including the State of Florida's Diversity Business of the Year Award. We are proud to be a sponsor for the TaxWatch Productivity Awards and partner to Florida TaxWatch. Visit our website for more information. Equal employment opportunity employer.
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