A014 Service Desk Technician - Senior

Washington, DC, US • Posted 18 hours ago • Updated 14 hours ago

Contract W2

On-site

Depends on Experience

Fitment

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Job Details

Skills

Windows
Help Desk

Summary

Service Desk Technician - Senior (Onsite)
Primary Location: Washington, District of Columbia

V-Soft Consulting is currently hiring for a Service Desk Technician - Senior for our premier client in Washington, District of Columbia.

WHAT YOULL NEED:
Technical Requirements and Certifications

ITIL v4 Foundation.
CompTIA A+ certification.

Education and Experience
At least five (5) years of experience in the following:

Providing help desk support for the Windows operating system, Windows-based applications and databases, and AD account management.
Providing help desk support for iOS devices, iOS-based applications, and iCloud account management.
Configuring, imaging, and deploying Windows based laptops, printers, and desktop assets.
Workflow management applications such as Zendesk, ServiceNow, Ivanti, or BMC Helix.

Preferred Experience: At least five (5) years of experience in the following:

Endpoint protection and management tools such as Cisco AMP, Absolute, or HP Sure Click.
IT asset management and tracking tools such as Oomnitza, ServiceNow, Ivanti, or BMC Helix.

WHAT YOULL DO:
Job Responsibilities:

Ability to provide tier 1 and tier 2 support for a Windows-based desktop environment, including common desktop applications such as Microsoft365 and Adobe, as well as managing user accounts and Active Directory.
Ability to provide tier 1 and tier 2 support for iOS-based mobile devices, including common mobile-based applications such as email, Microsoft365, and authentication applications.
Configure and deploy PCs, laptops, printers, mobile phones, tablets, and other desktop IT assets.
Respond to service requests and service incidents reported by OCFO staff via phone, email, or web portal. Ensure information is accurately entered into the ticketing system and that all assigned tickets are tracked and managed to resolution within defined service level agreements.
Interact with network team and application development teams to restore services and/or identify and correct issues.
Simulate or re-create user problems to resolve incidents.
Recommend system modifications to reduce user problems and service incidents.

Interested?
Qualified candidates should send their resumes to

V-Soft Consulting Group is recognized among the top 100 fastest growing staffing companies in North America, V-Soft Consulting Group is headquartered in Louisville, KY with strategic locations in India, Canada and the U.S. V-Soft is known as an agile, innovative technology services company holding several awards and distinctions and has a wide variety of partnerships across diverse technology stacks.

As a valued V-Soft Consultant, youre eligible for full benefits (Medical, Dental, Vision), a 401(k) plan, competitive compensation and more. V-Soft is partnered with numerous Fortune 500 companies, exceptionally positioned to advance your career growth.

V-Soft Consulting provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

For more information or to view all our open jobs, please visit or call .

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Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Dice Id: vsky001
Position Id: 107094
Posted 18 hours ago

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A014 Service Desk Technician - Senior

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Job Details

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Summary

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