Business Analyst

Provides Tier One and Tier Two production support, including customer communication, troubleshooting, researching and recommending resolution options, following standard procedures and processes according to established service levels.

Interviews key stakeholders and end users to analyze business processes and systems needs. Translate business requirements into functional and technical specifications. Captures use cases, user stories and conceptual process models.

Meets with customers to field direct requests, discuss requirements and collaborate on solution design including business process and policy related matters where applicable.

Works with the technical team to make sure that requirements are well understood as part of the software development lifecycle e.g., requirements review, turnover, signoff. Develop test scripts and executes testing to ensure new products, enhancements, bug fixes, and patches function as expected and without introducing regression issues.

Provide functional support during project release go lives, which may include occasional evening or weekend work. Assist with general administration, special projects, and performs other related job duties as needed.

The ideal candidate must demonstrate keen problem solving troubleshooting ability, business systems savvy, and attention to detail.