Sr Internal Business Systems Analyst

Remote • Posted 21 hours ago • Updated 21 hours ago

Contract W2

Remote

Depends on Experience

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Business Systems Analyst

Summary

Sr Internal Business Systems Analyst (Remote)
Primary Location: Remote

V-Soft Consulting is currently hiring for a Sr Internal Business Systems Analyst (Remote) for our premier client.

Education and Experience »
Top Required Skills:

3 - 5 years of experience in capacity planning, workforce planning, service operations analytics, or a related operational planning role.
Ability to analyze operational data and translate findings into actionable staffing or workload recommendations.
Experience supporting forecasting or capacity planning in a customer service, contact center, or operational environment.
Strong proficiency in Microsoft Excel or comparable tools for data analysis and reporting.
Ability to develop staffing plans or scheduling scenarios aligned with service or production goals.
Knowledge of service performance metrics such as service levels, response times, productivity, or throughput.
Experience working with operational systems such as call center platforms, scheduling tools, case management systems, or similar technologies.
Strong analytical and problem-solving skills with attention to detail.
Ability to communicate complex information clearly to supervisors and leadership.

Nice to Have Skills:

Experience in dedicated workforce management, capacity planning, or operations planning role.
Experience balancing real-time customer contact coverage with back-office or case processing workloads.
Experience building or refining forecasting models using historical data and demand assumptions.
Experience developing dashboards or partnering with business intelligence teams to enhance operational reporting.
Basic familiarity with service optimization or workforce management software tools.
Experience supporting process improvement or operational efficiency initiatives.
Experience working in a public sector, regulated, or benefits administration environment.

Interested?
Qualified candidates should send their resumes to

V-Soft Consulting Group is recognized among the top 100 fastest growing staffing companies in North America, V-Soft Consulting Group is headquartered in Louisville, KY with strategic locations in India, Canada and the U.S. V-Soft is known as an agile, innovative technology services company holding several awards and distinctions and has a wide variety of partnerships across diverse technology stacks.

As a valued V-Soft Consultant, you’re eligible for full benefits (Medical, Dental, Vision), a 401(k) plan, competitive compensation and more. V-Soft is partnered with numerous Fortune 500 companies, exceptionally positioned to advance your career growth.

V-Soft Consulting provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

For more information or to view all our open jobs, please visit or call .

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Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Dice Id: vsky001
Position Id: 107457
Posted 21 hours ago

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Sr Internal Business Systems Analyst

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