Principal Field Service Engineer

San Jose, CA, US • Posted 30+ days ago • Updated 10 hours ago

Full Time

On-site

Fitment

Dice Job Match Score™

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Job Details

Skills

Emulation
Firmware
Customer Satisfaction
Inventory Control
Field Service
Cadence
English
Communication
Unix
Computer Hardware
Software Troubleshooting
Documentation
Training
Debugging
Repair
Linux
Shell
SED
AWK
Scripting
Python
Perl
Bash
Computer Networking
Routers
Switches
Firewall
Network

Summary

At Cadence, we hire and develop leaders and innovators who want to make an impact on the world of technology.

The Field Service Engineer will install, troubleshoot, and maintain Cadence hardware emulation platforms. This person will serve as the hardware technical representative providing pro-active onsite support at end user customer locations both domestic and international. This person's primary responsibility will be supporting the Atlanta data center but other locations as well in the eastern US. Identifies, analyzes and repairs hardware, firmware, network and other issues. Schedules part replacements and maintenance with customers as needed. Relies on experience and judgment to accomplish goals and ensure customer satisfaction.

Reports to San Jose Field Service Manager

Location: San Jose

Responsibilities:

Primary contact for all hardware related issues
Planning and Installation of new equipment; reconfiguring existing equipment
Troubleshoot/diagnose and repair hardware and other problems, escalate issues when appropriate
Document all work processes as required
Establish a strong supportive relationship with customers
Inventory control
Work with Field Service team and other Cadence groups to improve processes and procedures

Position Requirements:

BS with a minimum of 4 years of experience OR MS with a minimum of 2 years of experience
Good written and verbal English communication skills
Minimum working knowledge of Linux/Unix
Strong hardware and software troubleshooting skills
Strong documentation skills
Must be able to lift 40 lbs
US drivers license and passport
Willingness to travel domestically and internationally including for short notice emergency service events

Full training will be provided, however any experience in the following areas would be advantageous:

Debugging and repair in a board/system level environment.
Experience with liquid cooled systems and associated repairs
Experience with Linux Shell Skills (use grep, sed, awk, find, etc)
Experience with server scripting tools (python, perl, bash, sh, tcsh, csh or some combination)
Experience with networking including installation/configuration of routers, switches and firewalls
Experience with troubleshooting network issues

We're doing work that matters. Help us solve what others can't.

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Dice Id: CADENCE
Position Id: f186f865aa312539271d693e4826dc
Posted 30+ days ago

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