Our government client is looking for an experienced Desktop Support Technician on a hybrid 4 to 6 months renewable contract role in Petersburg, VA.
Position – Desktop Support Technician
The agency has determined that there is a need for regional IT Service Support that will also assist with PC The position will report to the Office of Information Management’s IT Operations Center and will perform various tasks to help direct IT requests through the appropriate channels, communicate the IT needs of the regions, and will be the voice of their assigned region. The candidate will be responsible for scheduling refresh appointments and imaging, deploying, transferring data, installing apps and doing all hardware set-up and troubleshooting. It''s critical that candidates have experience managing their own work and, ideally, scheduling refreshes/deployments directly with users.
· Daily Duties Includes but not limited to:
· Determine the needs of the region for hardware, software, upcoming projects, and more.
· Communicate needs of the region to the IT Operations Center.
· Demonstrate servant leadership through collaborative strategic and tactical planning to achieve holistic goals of the Operations Center.
· Direct users to the appropriate source of help based on needs.
· Coach staff through troubleshooting computer, hardware, phone, mobile phone, asset inventory, and software issues.
· Advise users on how to use technology or what technology exists to meet their business needs or communicates those needs to the IT Operations Center for advice.
· Provides coordination and assistance with Asset Management, PC Refresh, Phone System Issues, Printer Refreshes, etc.
· Escalates any urgent issues and outages to the IT Operations Center, Information Security Office, and VITA when necessary.
· Actively tracks current and future initiatives, needs, issues, concerns, projects, and action items.
· Provides weekly reports on the status of operations and the above listed tracked activities to the IT Operations Center.
Communicates new technologies, opportunities, events, changes, policies, best practices and procedures to the assigned region.
Required/Desired Skills:
- 1 year of Knowledge of IT Service Management: Incident, Change, Service Request, and Asset Management Required
- 1 year of General working knowledge of MS 365 applications, including Word, PowerPoint, Excel, Outlook, Forms, SharePoint, Teams, Bookings Required
- 1 year of Experience troubleshooting hardware and software –hands-on or from a service desk Required
- 1 year of Demonstrated skills in creating professional communications to users. • Demonstrated success in managing and prioritizing work Required
- 1 year of Must be able to write clear emails explaining technical issues and work toward solution and have the ability to follow up with user/district as need Required
- 1 year of Must be able to meet with staff and converse about needed technical resolutions and get as much information as possible during the meeting Required
- 1 year of Must have a basic understanding of various types of technology and the ability to research them to trouble shoot possible technical issues Required
- 1 year of experience working on PC Refresh projects Required
- 1 year of demonstrated knowledge Virginia Information Technologies Agencies Policies Required
- 1 year of Hardware/software troubleshooting experience Highly desired
About Vector:
Vector Consulting, Inc., (Headquartered in Atlanta) is an IT Talent Acquisition Solutions firm committed to delivering results. Since our founding in 1990, we have been partnering with our customers, understanding their business, and developing solutions with a commitment to quality, reliability and value. Our continuing growth has been and continues to be built around successful relationships that are based on our organization''s operating philosophy and commitment to ** People, Partnerships, Purpose and Performance - THE VECTOR WAY
“Celebrating 35+ years of service”
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