Program Manager-GCC/GBS setup

Role: Program Manager-GCC/GBS setup
Location: Midland, MI 48640
Duration: 12 Months (Need contract to hire profiles)
Hybrid (must be on site 3 days a week)



Must Have Technical/Functional Skills

• 15+ years of experience in project management, transition management, shared services, GCC/GBS setup, business transformation, or large-scale migration programs.
• Proven ability to manage complex, multi-function, multi-region programs involving senior stakeholders, cross-functional teams, transition teams, vendors, and business owners.
• Strong PMO capability, including integrated planning, RAID management, governance design, milestone tracking, executive reporting, and issue escalation.
• Experience in knowledge transfer, process documentation, training coordination, operational readiness, hypercare, and stabilization management.
• Excellent communication, stakeholder management, facilitation, and leadership skills across global time zones and cultures.
• Working knowledge of tools such as Microsoft Teams, Outlook, SharePoint/shared drives, Power BI, project planning tools, and transition tracking platforms.
• Understanding of Order-to-Cash, Finance, IT, HR, or shared-service operations is preferred.
• PMP, PRINCE2, Agile, ITIL, Prosci, or equivalent certification is desirable.

Key Deliverables

• Integrated master migration plan with wave-level milestones and dependencies.
• Weekly and monthly leadership status reports, dashboards, and governance packs.
• RAID log, escalation tracker, decision log, and action tracker.
• Knowledge management tracker, documentation completion status, and readiness scorecards.
• Training and onboarding tracker by wave, function, role, and individual.
• Go/no-go readiness inputs and wave transition closure reports.
• Hypercare pulse-check reports, stabilization metrics, issue closure summaries, and lessons-learned documentation.

Success Measures

• Migration waves delivered on agreed timelines with no material business disruption.
• High completion of knowledge documentation, training, onboarding, and readiness checkpoints before each wave go-live.
• Timely closure of risks, issues, dependencies, escalations, and hypercare actions.
• Clear leadership visibility through accurate, timely, and actionable reporting.
• Continuous improvement across waves through structured retrospectives and lessons learned.

SYSMIND LLC is an Equal Employment Opportunity employer. All qualified applicants will receive consideration for employment without any discrimination. We promote and support a diverse workforce at all levels in the company. All job offers are contingent upon completion of a satisfactory background check and reference checks. Additionally passing the drug test may also be required. All contractors intending to work on SYSMIND's W2 are "at will" employees.