Desktop Support Technician

Description

We are looking for a skilled Desktop Support Technician to join our team in Mount Bethel, Pennsylvania. In this long-term contract role, you will provide essential support for end-user computing needs, ensuring smooth technical operations. This position is ideal for someone who is detail oriented and excels in troubleshooting, system support, and ticket management.

Responsibilities:

Deploy, configure, and repair Windows desktops, laptops, and associated peripherals.

Offer support for software issues, ensuring functionality and resolving technical challenges.

Manage service desk tickets, addressing approximately 5-7 daily and working through backlog tasks.

Utilize Jira as a ticketing system for tracking and documenting all completed work.

Deliver consistent technical support to end users, addressing their computing needs effectively.

Requirements

Proficiency in Active Directory.

Experience with Microsoft Windows 10.

Strong troubleshooting skills for hardware and software issues.

Familiarity with service desk ticketing systems, such as Jira.

Knowledge of Microsoft Windows-based systems and environments.

Ability to manage multiple tickets and prioritize tasks effectively.

Excellent communication skills for interacting with end users and team members.

Technology Doesn't Change the World, People Do.

Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

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All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

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