ServiceNow Solution Architect

ServiceNow Solution Architect (ITSM | ITOM | CMDB | ITAM)

Location: San Jose, CA
Work Mode: Remote (20–30% Travel – Expenses Reimbursed)
Duration: 12+ Months
Experience Required: 10+ Years (3+ Years in Architect Role)
Positions: Multiple Openings

Job Summary

We are seeking a highly experienced ServiceNow Solution Architect to lead enterprise-wide design and implementation of complex ServiceNow solutions across multiple modules.

The ideal candidate will bring deep expertise in ITSM, ITOM (CMDB, Service Mapping, CSDM), and ITAM (HAM/SAM), along with strong integration, governance, and architectural leadership capabilities.

This is a client-facing leadership role requiring strategic planning, hands-on technical depth, and strong communication skills.

Must-Have Module Expertise

• ITSM (Incident, Problem, Change, Request)

• ITOM (CMDB, Discovery, Service Mapping, Event Management, Orchestration)

• CSDM (Common Service Data Model)

• ITAM (HAM / SAM)

Core Responsibilities

Solution Architecture & Strategy

• Lead end-to-end architecture and implementation of ServiceNow solutions.

• Define architectural roadmap aligned with business strategy.

• Design scalable, secure, and high-performance ServiceNow environments.

• Ensure alignment with CSDM standards and CMDB integrity.

ITOM & CMDB Leadership

• Architect and implement:

  • Discovery schedules

  • Service Mapping patterns

  • Probes & Sensors

  • Event Rules

• Optimize CMDB architecture and data model extensions.

• Drive platform governance and data quality standards.

Integration Architecture

• Design and implement integrations using:

  • REST / SOAP

  • OAuth2 / JWT

  • MID Server

• Integrate with:

  • LDAP / Active Directory

  • SAP

  • AWS / Azure

  • Salesforce

  • Enterprise monitoring & CMDB tools

• Ensure seamless interoperability and secure data exchange.

Customization & Platform Engineering

• Oversee configuration and customization across modules.

• Expertise in:

  • JavaScript & Glide API

  • Business Rules

  • Flow Designer

  • Virtual Agent

  • Predictive Intelligence

  • App Engine

• Manage update sets, deployments, and governance frameworks.

Governance, Security & Compliance

• Establish platform governance processes.

• Define data access controls and role-based security.

• Maintain performance, scalability, and platform integrity.

Leadership & Client Engagement

• Act as trusted advisor to clients.

• Mentor developers and administrators.

• Conduct architecture reviews and technical workshops.

• Lead upgrades, patches, and enhancement initiatives.

Technical Expertise

• ServiceNow Architecture & Design

• ITSM / ITOM / CMDB / CSDM

• HAM / SAM

• REST, SOAP, MID Server

• JavaScript, PowerShell, Python

• Discovery & Service Mapping

• Workflow Administration

• Reporting & UI Configuration

• DevOps / CI-CD pipelines for ServiceNow

Certifications (Preferred)

• ServiceNow Certified Technical Architect (CTA)

• Certified Application Developer (CAD)

• Certified System Administrator (CSA)

• ITIL Certification

Preferred Experience

• Cloud integration (AWS, Azure)

• DevOps & automation frameworks

• Experience with additional modules:

  • CSM

  • HRSD

  • SecOps

  • GRC

  • SPM