Summary: The IT Support Technician provides computer hardware and software support to internal users, with an emphasis on effective issue resolution and customer satisfaction. The ITSS Technician II provides excellent customer service while dealing with both routine (tier 1) and (tier 2) support problems.
Essential Duties and Responsibilities:
Act as a primary point of contact to provide high-quality support for end-users.
Ensure assigned end-user requests and incidents are resolved or escalated within accepted IT service levels. This includes appropriate documentation of pertinent information in the IT ticketing system or other knowledge bases.
Perform hardware and software maintenance, configuration changes, warranty upgrades, troubleshooting, and other necessary measures to ensure end-user equipment is functioning optimally.
Create and maintain Knowledge Base / Wiki articles for internal team and end-user consumption around technical issues.
Create and deliver training and documentation to end-users aimed at leveraging existing IT systems and tools to their full extent.
Other projects and duties as assigned.
Knowledge, Skills and Abilities:
Associate s Degree or equivalent combination of education, technical certifications or training, or work experience.
Knowledge of iOS platform, application installations and general connectivity support.
Minimum of 1 years of experience in an IT support service capacity, preferably within a corporate setting.
Ability to offer excellent customer service via email, phone, and in-person to a wide variety of end-users with different levels of computer needs and expertise.
High-level troubleshooting, problem solving, and decision making abilities, with a personal drive to hunt for the correct resolution every time.
High attention to detail and organizational skills.
Professional-level verbal and written communication skills.
Ability to independently prioritize work and complete tasks in a timely and organized manner.
Strong desire to learn and improve personal and professional skill-set.
Role will include some day travel. Expenses are paid.
Project is likely to extend beyond the initial three months...
Role can be located in any central Indiana city or outlying areas.
Never miss an opportunity! Create an alert based on the job you applied for.