Data Center Technician III

Company Overview

Milestone Technologies is a global IT managed services firm that partners with organizations to scale their technology, infrastructure and services to drive specific business outcomes such as digital transformation, innovation, and operational agility. Milestone is focused on building an employee-first, performance-based culture and for over 25 years, we have a demonstrated history of supporting category-defining enterprise clients that are growing ahead of the market. The company specializes in providing solutions across Application Services and Consulting, Digital Product Engineering, Digital Workplace Services, Private Cloud Services, AI/Automation, and ServiceNow. Milestone culture is built to provide a collaborative, inclusive environment that supports employees and empowers them to reach their full potential.

Our seasoned professionals deliver services based on Milestone's best practices and service delivery framework. By leveraging our vast knowledge base to execute initiatives, we deliver both short-term and long-term value to our clients and apply continuous service improvement to deliver transformational benefits to IT. With Intelligent Automation, Milestone helps businesses further accelerate their IT transformation. The result is a sharper focus on business objectives and a dramatic improvement in employee productivity. Through our key technology partnerships and our people-first approach, Milestone continues to deliver industry-leading innovation to our clients. With more than 3,000 employees serving over 200 companies worldwide, we are following our mission of revolutionizing the way IT is deployed.

Job Overview

About Milestone Technologies

Milestone Technologies is a global IT services and digital transformation company delivering managed services and professional solutions to many of the world's most innovative organizations. We are seeking an experienced Data Center Technician III to support one of our strategic AI infrastructure customers as they continue expanding next-generation data center operations throughout Norway.

This position offers the opportunity to work within a rapidly growing AI infrastructure environment supporting advanced compute platforms, high-density deployments, and mission-critical operations.

Position Summary

The Data Center Technician III is an experienced, hands-on technical professional responsible for supporting the deployment, commissioning, and ongoing operation of advanced AI infrastructure within a mission-critical data center environment.

Working alongside customer engineering teams, facilities personnel, vendors, and Milestone leadership, this individual performs complex installation, maintenance, troubleshooting, and operational support activities across enterprise server, storage, networking, and supporting infrastructure.

The Technician III also serves as a senior technical resource within the local operations team by mentoring junior technicians, supporting operational readiness, and assisting with the continuous improvement of operational processes and documentation.

Employment Type

Permanent Full-Time (Norway)

This position is based in Gaupne, Norway, supporting long-term customer operations.

Employment will be provided in accordance with the Norwegian Working Environment Act (Arbeidsmiljloven) and applicable company policies.

Professional proficiency in English is required. Norwegian language skills are considered beneficial but are not required.

Key Responsibilities

Infrastructure Deployment
Install, rack, cable, and commission enterprise server, storage, networking, and supporting infrastructure.
Perform structured copper and fiber cabling installations while maintaining high standards for labeling and cable management.
Support infrastructure validation, equipment acceptance testing, operational readiness reviews, and commissioning activities.
Assist with data center expansions, hardware refreshes, migrations, and infrastructure lifecycle projects.

Technical Operations
Install, configure, troubleshoot, repair, and maintain enterprise server, storage, and networking hardware.
Diagnose and resolve Layer 1-3 infrastructure issues involving compute, networking, structured cabling, and supporting systems.
Configure and troubleshoot enterprise networking equipment using CLI tools.
Support AI, GPU, HPC, and high-density compute environments, including liquid-cooled infrastructure where applicable.
Participate in preventive maintenance activities, hardware replacement, and break/fix support.

Operational Excellence
Execute operational procedures including SOPs, MOPs, and EOPs.
Maintain accurate asset, inventory, and configuration records using DCIM and ITSM platforms.
Participate in change management, incident response, and operational documentation.
Identify opportunities to improve operational efficiency, documentation, and technical processes.
Support continuous improvement initiatives across the data center operation.

Team Collaboration
Serve as a technical resource and escalation point for complex operational issues.
Mentor Technician II team members through technical guidance and knowledge sharing.
Collaborate closely with customer engineering, facilities personnel, vendors, and cross-functional operations teams.
Promote a culture focused on safety, teamwork, operational excellence, and customer service.

Required Qualifications

Language
Professional proficiency in English (written and verbal)
Norwegian language skills (written and verbal)

Technical Skills
Strong hands-on experience supporting enterprise server, storage, networking, and structured cabling infrastructure.
Experience supporting mission-critical production environments.
Strong understanding of enterprise hardware installation and break/fix activities.
Experience configuring and troubleshooting enterprise networking platforms using CLI tools.
Working knowledge of Linux operating systems and command-line administration.
Understanding of Layer 2/3 networking fundamentals including VLANs, DNS, DHCP, and routing concepts.
Experience with DCIM, ITSM, and asset management platforms such as ServiceNow, Jira, NetBox, Sunbird, or equivalent.
Ability to interpret rack elevations, floor plans, network diagrams, and technical documentation.
Strong organizational skills with exceptional attention to detail.
Excellent troubleshooting, communication, and documentation skills.

Required Experience

Minimum 4-6 years of experience in one or more of the following:
Data Center Operations
Infrastructure Engineering
Telecommunications Infrastructure
Critical Facilities
Industrial Automation
Manufacturing Operations
Utilities or Power Generation
Defense Infrastructure
Maritime Engineering
Mission-Critical Operations

Candidates should also possess experience in:
Enterprise hardware installation and lifecycle management.
Rack and stack activities and structured cabling.
Large-scale infrastructure deployments, commissioning, or migration projects.
Linux administration and enterprise networking.
Ticketing, incident management, and operational change processes.
Supporting production environments requiring high availability and operational discipline.

Preferred Qualifications

Experience with one or more of the following is highly desirable:
AI, GPU, or High-Performance Computing (HPC) environments
Liquid-cooled infrastructure
PXE provisioning and network-based deployment technologies
Infrastructure automation using Python, Bash, Ansible, or PowerShell
Building Management Systems (BMS)
DCIM platforms
Infrastructure monitoring and observability tools
ISO 27001, SOC, PCI-DSS, or comparable operational compliance frameworks

Preferred Certifications
CompTIA Server+
CompTIA Network+
CompTIA Linux+
Cisco CCNA
Juniper JNCIA
ITIL Foundation
Schneider Electric Data Center Certifications
Uptime Institute Certifications

Equivalent military experience, technical training, and relevant industry certifications will also be considered.

Work Schedule

This position supports a 24x7 mission-critical environment and may require:
Participation in an on-call rotation
Planned after-hours maintenance
Weekend support when required
Occasional travel within Norway and other European customer locations

Physical & Operational Requirements
Ability to safely lift, move, and install equipment weighing up to 23 kg (50 lbs), with or without reasonable accommodation.
Ability to work on the data center floor for extended periods, including standing, walking, bending, kneeling, and climbing ladders as required.
Ability to install and service equipment within server racks, overhead cable pathways, under raised flooring systems, and in mechanical and electrical infrastructure areas.
Ability to safely work in active operational, commissioning, and construction environments while adhering to all applicable health and safety requirements.
Ability to wear required personal protective equipment (PPE) and comply with all site safety and security policies.
Ability to participate in an on-call rotation and respond to operational incidents outside of normal business hours when required.
Ability to travel occasionally within Norway and other Nordic or European customer locations as business needs require.

Compensation

Estimated Pay Range:

Exact compensation and offers of employment are dependent on circumstances of each case and will be determined based on job-related knowledge, skills, experience, licenses or certifications, and location.

Our Commitment to Diversity & Inclusion

At Milestone we strive to create a workplace that reflects the communities we serve and work with, where we all feel empowered to bring our full, authentic selves to work. We know creating a diverse and inclusive culture that champions equity and belonging is not only the right thing to do for our employees but is also critical to our continued success.

Milestone Technologies provides equal employment opportunity for all applicants and employees. All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, religion, gender, gender identity, marital status, age, disability, veteran status, sexual orientation, national origin, or any other category protected by applicable federal and state law, or local ordinance. Milestone also makes reasonable accommodations for disabled applicants and employees.

We welcome the unique background, culture, experiences, knowledge, innovation, self-expression and perspectives you can bring to our global community. Our recruitment team is looking forward to meeting you.