OverviewGovCIO is currently hiring for an
Application Developer Journeyman to provide technical support, application enhancement analysis, and ServiceNow platform troubleshooting in support of the U.S. Coast Guard enterprise environment. This is a full?time remote position delivering user-focused application support and Agile-driven development assistance.
ResponsibilitiesThe Application Developer Journeyman will support ServiceNow-based application operations, incident analysis, request fulfillment, and enhancement documentation. This role works closely with users, analysts, and technical teams to improve platform functionality, support stable operations, and ensure high-quality service delivery.
Primary responsibilities include:
- Respond to reported application incidents, performing investigation, troubleshooting, and providing effective customer-facing resolutions.
- Identify root causes of reported issues and document defects within the ServiceNow ITSM environment to support long-term corrective action.
- Escalate complex or recurring application issues to Tier 2 development or engineering teams as required.
- Serve as the initial point of contact for application-related support requests; log, track, and update all tickets within ServiceNow.
- Fulfill user requests such as access provisioning, permission changes, and application usage guidance within ServiceNow.
- Communicate with users to guide them through system workflows and provide follow-up communication to ensure full resolution and customer satisfaction.
- Analyze customer needs to elaborate, refine, and document enhancement requests within ServiceNow as Enhancement Records.
- Participate in Agile user story grooming sessions to help convert enhancement requests into documented requirements suitable for development.
- When qualified, implement approved configuration changes or minor updates to the ServiceNow platform in coordination with senior development staff.
QualificationsHigh School with 6-9 years (or commensurate experience)
Required Skills and Experience - Hands-on experience supporting user interactions, incident response, and service request handling within the ServiceNow platform.
- Demonstrated ability to work collaboratively with stakeholders, technical teams, and cross-functional groups.
- Excellent verbal and written communication skills for user support and documentation.
- Clearance Required: Ability to obtain and maintain a Public Trust Security Clearance (secret preferred)
Preferred Skills and Experience - Experience supporting the U.S. Coast Guard or similar federal agency environments.
- Familiarity with ITIL-aligned best practices, including Incident, Problem, Change, Asset, and Service Level Management.
- ServiceNow Administrator Certification.
- ITIL Foundation Certification.
- ServiceNow Developer Certifications.
- Experience working with ServiceNow administration, workflows, service catalog, and CMDB
#JP #USCG #DICE
Company OverviewGovCIO is a team of transformers--people who are passionate about transforming government IT. Every day, we make a positive impact by delivering innovative IT services and solutions that improve how government agencies operate and serve our citizens.
But we can't do it alone. We need great people to help us do great things - for our customers, our culture, and our ability to attract other great people. We are changing the face of government IT and building a workforce that fuels this mission. Are you ready to be a transformer?
What You Can Expect Interview & Hiring Process If you are selected to move forward through the process, here's what you can expect:
- During the Interview Process
- Virtual video interview conducted via video with the hiring manager and/or team
- Camera must be on
- A valid photo ID must be presented during each interview
- During the Hiring Process
- Enhanced Biometrics ID verification screening
- Background check, to include:
- Criminal history (past 7 years)
- Verification of your highest level of education
- Verification of your employment history (past 7 years), based on information provided in your application
Employee Perks At GovCIO, we consistently hear that meaningful work and a collaborative team environment are two of the top reasons our employees enjoy working here. In addition, our employees have access to a range of perks and benefits to support their personal and professional well-being, beyond the standard company offered health benefits, including:
- Employee Assistance Program (EAP)
- Corporate Discounts
- Learning & Development platform, to include certification preparation content
- Training, Education and Certification Assistance*
- Referral Bonus Program
- Internal Mobility Program
- Pet Insurance
- Flexible Work Environment
*Available to full-time employees
Our employees' unique talents and contributions are the driving force behind our success in supporting our customers, which ultimately fuels the success of our company. Join us and be a part of a culture that invests in its people and prioritizes continuous enhancement of the employee experience.
We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, disability, or status as a protected veteran. EOE, including disability/vets.
Posted Pay Range The posted pay range, if referenced, reflects the range expected for this position at the commencement of employment, however, base pay offered may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, education, experience, and internal equity. The total compensation package for this position may also include other compensation elements, to be discussed during the hiring process. If hired, employee will be in an "at-will position" and the GovCIO reserves the right to modify base salary (as well as any other discretionary payment or compensation program) at any time, including for reasons related to individual performance, GovCIO or individual department/team performance, and market factors.
Posted Salary RangeUSD $100,000.00 - USD $120,000.00 /Yr.
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