Help Desk Consultant

One of our clients in the government domain is seeking a Help Desk Consultant.

Help Desk Consultant

On-Site

1320 Arthur E Adams Dr, Columbus, OH 43221

Long Term Contract

This will be a second shift position, 3:00 PM to 11:00 PM, straight 8. Meaning they eat lunch while on duty at their workstation. Tuesday night through Saturday night. ( End of work week is Saturday  @ 11:00 PM)

Responsibilities:

• Provides call center, maintenance, and documentation support to information system users and/or IT specialists (e.g., enters metadata into repositories, performs loading validation, executes unit or system test scripts, provides maintenance support for application software, develops, organizes, files, and maintains platform-specific documentation.

Knowledge Required:

• Computers & electronics
• Oral & written communication tools & techniques
• Customer support & personal service
• Telecommunications (e.g., Microwave, wireless, fiberoptic
• IT security principles & methods
• Motorola MCC 7500 Radio Console
• MARCS tower sites safety practices (e.g., HVAC, door alarms, etc.
• Operating systems installation & configuration procedures
• Network standards, protocols & procedures
• Platform usage
• Network equipment, including routers, switches, bridges, & related hardware; (12) back-up & recovery techniques
• Technical writing & documentation practices.

Skills Required:

• Reading comprehension
• Speaking
• 5 years of experience in Service orientation; Installation; Troubleshooting; Critical thinking; Systems Evaluation & Operational / Systems Monitoring.
• 3 Years of experience in High Level Documentation and Attention to Detail in Service Now / Ticketing solution.
• 5 Years of experience in Help Desk Software (e.g., Service Now & Remedy, IRIS, PowerShell, Genesis, UEM, Grafana)

Ability:

• Transport items up to 50 lbs
• Operate help desk software (e.g., Service Now, Salesforce, & Remedy, Cisco Finesse, Jabber (for call center), IRIS, Powershell, Genesis, UEM, Grafana, MS Office 365 apps
• Carry out instructions in written, oral, or picture form;
• Understand manuals & verbal instructions, technical in nature;
• Stay abreast of current technologies in the area of IT assigned; (26) deal with problems involving several variables in a familiar context

 Note:

• May be asked to work overtime to cover other Staff at times, however, probably very seldom.